LensCrafters

This was one of the best eye appointment experiences I've had. I get extremely anxious going to these appointments, and the staff at LensCrafters were so friendly, patient, and helpful. They made sure I understood everything and truly cared about my comfort. Thank you so so much Kiara , Scarlet , & Nicole!!! Their kindness made a huge difference, and I left feeling relieved and taken care of. Highly recommend!

Short review: Representative Jaques was amazing! Picked out 6 pairs for me which ALL looked better than my current pair and entertained my kids while I tried them on. Long Review: I'd got my prescription at a different eyeglasses place and had tried looking at glasses but struggled because I had kids in tow and ended up needing to leave because my kids were having trouble and the representatives weren't being very helpful. I came here because I'd had a great experience before and LensCrafters delivered! I walked in with my stroller and told them honestly that I needed them to pick a few out for me. Representative Jaques picked out 6 frames very quickly ALL of which looked better on me then the current frames I had. Three looked very similar but better and three were fun and artsy frames that I probably would never have chosen on my own but was surprised at how good they looked. I ended up getting a new look, and while I was looking through the glasses trying to decide this guy played peekaboo with my baby and helped my three year old pick and try on three pairs which she was absolutely delighted by. Honestly this guy deserves a raise and a promotion he was so great. I left the previous place feeling flustered and exhausted. I left this place feeling happy and excited to try a new look with two happy kids.

I had an extremely uncomfortable and upsetting experience at this LensCrafters location. While browsing the store, I noticed that I was being followed and filmed by an associate. When I politely asked what he was doing, instead of offering an explanation or reassurance, he became aggressive and visibly aggravated that I questioned him. This behavior made me feel targeted and extremely unwelcome. Due to the associate's unprofessional and confrontational attitude, I no longer felt comfortable continuing my business with this store. As a result, I canceled my upcoming eye appointment and will be taking my business elsewhere. I hope management takes this seriously and trains staff on appropriate customer service and respectful behavior. No customer should feel watched, harassed, or intimidated while trying to shop.

Jerry at LensCrafters is a gem, he made buying a pair of glasses easy and quick, explaining the many benefits of what the lenses do and how the protection warranty works. He was even brave enough to help align my crooked glasses that a previous glass repair company were too scared to try and fix. Not only did I leave with my beloved glasses repaired after a year, but left with new glasses I love as well. If you are coming to this location I recommend talking with Jerry he is absolutely passionate and the professional about his job.

Lenscrafters is excellent for all of your visual needs. Staff is a great team - ask for Chris - he is very knowledgeable with excellent service, beautiful selection of frames (all budgets) - our eyes are so important in everything we do - they have the solution and advice for all ages. Great company and great store on Southside Blvd. in Jacksonville, FL

Jacques at the Southside Blvd LensCrafters provided great customer service. He was very patient and kind with my 99 year old mother to get her glasses properly fitted. He also resolved an issue I had with the eyeglass frame I purchased in April but am not satisfied with or able to wear! Thank you! It's great to see there are still Customer service representatives who care for and help to satisfy their customers!

I've had nothing but positive experiences here. The entire staff is friendly, sweet, and very professional. Even on busy days, they remain patient and considerate.

Excellent experience which deserves recognition. I don't normally give reviews because It's not often that I encounter good customer service. Therefore it's not often I have anything good to say. Thank you for a positive experience.