Mack Eye Care

I had a GREAT experience with Mack Eye Care. The staff were very friendly and professional from start to finish. The tech Matthew was very kind and made the process very easy and comfortable. The doctor took the time to explain everything clearly and answer all of my questions. I would definitely recommend this office for anyone looking for quality eye care!

The entire staff was friendly, professional, and incredibly helpful from the moment I walked in. The eye doctor did a fantastic job with my exam. They were thorough, explained everything clearly, and made me feel comfortable the whole time. You can tell they really care about doing things right. I walked out confident in my prescription. Highly recommend this location to anyone who wants great service and a smooth, stress-free visit

I would give zero Stars if that was an option. Unless you enjoy being told that they will not see you unless you pay $39 for what is an optional service and not part of a routine eye exam, I would suggest not bothering with this place. They did not disclose this "required" retinal imaging prior to me showing up for my eye exam. When I said I wasn't doing that because I had one done the year before I was told they would not see me. I proceeded to call my insurance company who verified that that is not part of a routine eye exam and not required and I had every right to refuse. They still should have seen me but they didn't. I gave them two opportunities to correct this and they simply tried to defend their requirement of this $39 optional but not so optional retinal imaging. This is fee padding at its finest. In the multiple texts and phone calls leading up to the eye exam they never revealed this "requirement". I would have canceled my appointment immediately if they had revealed that. I wasted my time on a Friday night showing up for this appointment. When I logged a complaint with my insurance company and LensCrafters because they're inside LensCrafters they took 5 days to answer with a very hollow apology basically making it sound like they didn't explain themselves well enough. What they didn't ever explain was why dilation wasn't an option. There are lots of options in the Town center that will not push this service and will offer a dilation since that is covered by most vision plans. As consumers we have a right to push back on unnecessary procedures and fees.

I made an appointment only a couple days earlier for one of the busiest days of the year! I was one of the many last minute year HSA people. Even though the clinic and store were very busy, everyone was helpful and friendly. My appointment was at 3:00. I was all done and looking for glasses by 3:45. I picked my glasses and had my order placed and was out by 5:00.

Everyone was very friendly and my pre-exam by others than the doctor went great. The doctor, however, was not cordial. Said her name fast and I could not understand. Was only in with me 'maybe 10 minutes. Never looked at the things I had written about what I was concerned with. Will not be returning.

LensCrafters on Time Center in Jacksonville headed by Dr Cindy Mack and her professional staff. I highly recommend her to anybody. She is so professional, compassionate and have all the expertise on her field.

LensCrafters is superb in customer service, selection, quality and delivering satisfaction. I've been having my eye exams with them for over 12 years now and I have never experienced a problem. Excellent customer service is what they do best! Special thanks to Kaela who went over and beyond to ensure my glasses were ordered after experiencing much technical difficulties. I would recommend LensCrafters Town Center location to anyone interested in good service.

The only reason I'm giving three stars is because of the doctor and how great he was with me and how quick he was and how knowledgeable he was. I'm really annoyed because when I got there, I had an issue with my eye and they said that was a medical issue so they don't take insurance for medical issues only for annual eye exams, regular eye check ups and eyeglasses which that is not listed on the website so I had to pay $129 out-of-pocket to see the doctor for 10 minutes for him to get a speck of something out of my eye, which I think is absolutely ridiculous.