UF Health Ophthalmology - Deerwood Park

My wife and I had early morning, back-to-back ophthalmology appointments with Dr. Alan Su at UF Health Deerwood Park. My wife's appointment was delayed, and she was not called by the optometry technician until 35 minutes after her scheduled time. When she inquired about the delay, the technician became visibly irritated and unprofessionally complained about "working alone" and "doing her job." The technician then falsely accused my wife of being disrespectful, refused to proceed with the examination, and abruptly canceled the appointment--lasting less than a minute--while directing her to leave. This unjust denial of care is deeply concerning and represents unacceptable, negligent behavior that puts patients at risk. Having previously received treatment at Bascom Eye Institute, I had hoped to continue quality care through UF Health. However, after this experience, I lost confidence in their professionalism and canceled my own appointment. The front office provided only a general customer service number and offered no meaningful resolution. While UF Health may have excellent physicians, the unprofessional conduct of its support staff severely undermines patient trust and quality of care. Fortunately, Jacksonville offers many reputable alternatives, and we will be transferring our care to a patient-centered facility such as Mayo Clinic. 1/24/26 Update: The arbitrary and improper cancellation of my wife's appointment resulted in a significant diagnostic delay for a potential ocular malignancy, currently awaiting specialized evaluation by an oncological ophthalmologist.

Requires a referral even if you are already a UF patient. Horrible place