Walmart Vision & Glasses

Super happy with customer service, technical ability and ease of doing business at this particular Wal-Mart Vision Center. The ones at Kernan/ Atlantic and Hodges/ Beach are also good.

Dr Castillo is kind and knowledgeable. I am sold as long as he is the Dr there. Amanda was helpful friendly and knowledgeable as well.

My daughter's glasses had broken a 2nd time and the technician was very helpful with fixing them right on the spot. I think I was there lass than 10 minutes.

Joe is absolutely amazing he's is one of the best people I've had the joy of meeting and makes every part of the process easy and he is very clear with communication and his knowledge about glasses and understanding different situations is outstanding

Several months ago one of the associate's help me obtain my insurance information. America's Best told me to call my HR department.. I scheduled my appointment but missed it the second time I called I received my appointment I went really simple eye exam kinda too simple literally read one line. However I picked out my frames received a call a few days later my glasses were ready. Careful though the associate had added a few things but I told her immediately I only want to pay the difference in the cost of the frames after insurance. I spent 18 dollars that was the price for the eye exam and the difference in the price of the frames. First pair of designer frames BEBE I love them I can see clearly will return.

Normally I take my daughter to vision today, where the providers and staff are truly 5 star. I had to make a quick run into Walmart while doing yard work. I happened to walk by the eye center and decided to take quick look at the children's frames. I was approached by an associate, who I found to be unprofessional. I explained to her that my daughter follows with a provider else where but the children's frames for her are limited since she's so petite. I told her My daughter is due for her annual eye check up in a couple months so it would make more sense for her to get an eye exam if i was going to purchase new glasses for her. I asked the associate how far out were the eye exam appointments booking. Her response is what I found COMPLETELY RUDE AND UNPROFESSIONAL. She proceeded to tell me eye exams with their doctor were $100+, and she recommended I take my child to nemour's because they gave Medicaid patients free eye exams. Then stated if I was someone with shallow pockets she highly recommended I go that route. I NEVER mentioned what kind of insurance my daughter had. I NEVER asked for the cost of the exam or not being able to afford it. She made assumptions based off of me being in my yard work clothes. I work for ascension medical group and our insurance is a pretty good one, and also happens to be the insurance my daughter has. I could also afford to pay for the exam out of pocket. I wouldn't have asked if I couldn't. I didn't get her name, but she the red haired, heavy set associate with glasses. Honestly, she was dressed pretty sloppy for an associate at an eye center. Don't really see how she felt like she had room to make assumptions

LaShondra was very rude during the two times I walked in this afternoon. I was willing to wait for the optician to return the first time after she told me he wasn't in, without even noticing my presence as a customer. The second time I walked in she stated to me that the optician still wasn't in. I am writing this review because after stating that the optician was not in the second time I came back, she approached me at the counter after a 5 minute wait and said, "Would you like my help now, ma'am?" She maliciously did this acting as if I hadn't approached her for help beforehand twice. She also said that she wasn't allowed to retrieve my glasses without an optician being present. Regardless of whether this is true or not, I can understand having a bad day, but I am posting this so that no one has to deal with what I dealt with today. I was going to give a five-star review before meeting this associate today but now I have changed my mind. Beware of the customer service here because I was very polite to this lady and she was very rude and disrespectful back to someone she doesn't even know and should be reprimanded accordingly.

Molly was super helpful while I was getting some new lenses! She was very friendly and did her job very well. Give this woman a raise!!