Bascom Palmer Eye Institute Plantation

We came in for a visit because Dr. Pasol came highly recommended as an Neuro-ophthalmologist and he truly lived up to it. He is nothing short of amazing--extremely thorough in his examinations and intentional with his time. He asks detailed questions and genuinely takes the time to get to know and understand his patients. For the first time in a long while, my spouse and I didn't feel like just another patient in the system, and we never felt rushed during our visit. The staff was equally amazing--professional, welcoming, and attentive. We are very grateful for the exceptional care we received and highly recommend this practice.

It is no wonder they are number one in the nation year after year after year! Dr. Donaldson and her entire staff were great to work with! Truly professional and my vision after cataracts ended up nearly 2020! That's amazing! I am 63 years old and this is the first time in my entire life. I do not need glasses or contacts to see! Thank you very much. You guys are great

Don't do a telehealth visit it's useless. I had one with no resolution. The optometrist Stephen Bratman gave me a medication but it was expensive called 3 times left several messages to find an alternative. No response waiting for 1 week . Also be aware they charge you twice for a telehealth. I don't understand why no one told me this. Paying for hospital fee and a office visit for a phone call this is insurance fraud !! I called the number below Customer experience and that was also useless. No one knows about billing. Be informed before making an appointment!!

Went to see Dr Pascol 2 weeks ago for my daughter. He is very arrogant and rude. We went there cuz she's having problems with d stabbing pain in her eye mouth head teeth. Also One of her eyes is droopy. His answer to that is what do you think I could fix it? And as far as the stabbing pain and stuff he didn't know why we were there. Just go to a pain doctor. We were referred by the ER at bascon Palmer that you needed to see an ophthalmologist neurologist. He didn't know why they sent her there. He told her three or four times that she just needs to lose weight and get exercise. He was told but she is autism and he treated her like crap. Will never recommend him to anybody. He hurt her so bad that she doesn't want to see any other doctors. I can't believe that he could treat her like that or anybody everybody else in the office was very caring and nice except for him

I'll have enough time to write a review the next time I'm taking my grandmother to her appointment here.. Also, why aren't you giving out post-mydriatic shades to your patients?

The only appointment available in a reasonable time was in West Palm Beach seventy miles away. my appointment was 1:05 pm so I arrived about 12:45 pm. When I arrived, I was informed my appointment was 1:40 pm and I could not check in because it was too early. I complained enough that one of the receptionists checked me in. I asked one of the receptionists in the waiting area about the appointment time. She said she would check, walked away and disappeared, never to be seen again. After the appointment I went to the checkout area to schedule a follow up appointment where I waited close to twenty minutes before a clerk spoke with me. My doctor wanted to schedule an appointment at the Plantation office which is a few miles from my house, but the clerk said she did not have access to the appointment system for that office so someone would have to call me. A week and a half later I had to call because no one bothered to call me. The woman that I spoke with said that she only saw an opening eight months away and that someone from the office would have to call me. The same BS line I was given earlier, and no one botheted to call. I only went to Bascom Palmer for a second opinion on the advice of my GP. So, I will NOT be going back since I have an Ophthamologist nearby that is treating me. The people are completely incompetent, so no matter how good the doctors claim to be, it does no good if patients can't get timely appointments for treatment because the appointment system is antiquated and the workers incompetent.

Dr. Valle was kind, friendly, positive, patient and professional. He gave me so much confidence in the prescription he created. Natasha and her team were amazing! Also kind and thorough they helped me find the perfect pair of glasses and made sure that they looked good and fit my face. They took their time and made me feel very special. I am so happy that we came to Bascom Palmer for our eye exam/glasses. Thank you everyone!

Location (in Plantation) is easy to get to; parking is a little bit of a challenge to find, but there's valet available. I arrived at the Optical Express storefront to find I was greeted promptly. My visit in total was two hours and was exceedingly fruitful. To take the edge off the waiting intervals, there might be a complementary snack for you while you're there. The eye exam was very thorough and surprisingly informative! Dr. Michael Valle was courteous, easy to communicate with, explained my eye condition and answered all my questions thoroughly. Having gone in fearing I'd "flunk" my eye exam (thinking my eyesight is worse than it actually is), Dr. Valle made me quickly feel at ease going through the exam. He also made recommendations that were easy to implement, and the "why" behind them was enlightening. The visit at the Optical Express storefront was also excellent. The professionals there were helpful in explaining how to pick frames for you based on different criteria. For example, my mom wanted frameless glasses because she doesn't want the weight of a frame to bear down on her face. I, on the other hand, need glasses that suit conditions at work. You can tell they strive to make your eyeglass order "just right". Their frame selection isn't as extensive as other places, but could be just enough to help narrow down what you'd like. They also make clear to you what effect your insurance will have on the expense of your glasses. FYI: eye exams for contacts are at the Miami campus only, I'm told. Though it's a bit of a day project (making any other commitment the same day you go not recommended), the quality of service I got at Optical Express at Bascom Palmer Eye Institute was outstanding.