Warby Parker University Town Center

While I see tons of positive reviews, here is my experience. The eye exam process was smooth and straight forward. I found glass frames I like and had them ordered. Ten days later they showed which was fine. The left lens installation seems to be a little off, but not a huge deal. They can look at it when I go in for the contacts fitting. It has been 3 weeks with no word from anyone on my contacts. I call the local # listed on the UTC Warby Parker webpage that routes you to a call center. I was told they cannot give me the number or the email address to the local store and my contacts sample pack (for fitting) was never ordered. She offered to email the store at UTC on my behalf with my phone number. She then says the might call me, but I really need to go back to the store. This is unacceptable in my eyes. I'm taking my exam results and ordering contacts somewhere else.

I was pleasantly surprised by the availability of Sunday afternoon appointments for examinations, which is exceptionally convenient for working professionals. My wait time was minimal. Dr. Adam Roth provided an outstanding and comprehensive examination. He attentively addressed my concerns regarding my previous prescription from another office and my current visual needs. The prescription I received has provided me with the best vision I've experienced in years. The staff demonstrated exceptional friendliness and expertise. While the selection of frames was somewhat limited, I did not purchase a pair of glasses. Nevertheless, I am pleased to give five stars for such a positive visit!

This is an awesome store! Mark assisted in the majority of our visit and he was extremely knowledgable and helpful. This was my first time visiting a WP (my wife's second) and I really enjoyed my experience. I'm coming back next week to order two pairs...maybe three!

Very highly recommend warby Parker at university mall! Great selection of frames. But the assistance of the assistant Charity was amazing. She asked me a few questions about what I liked.....and started pulling frames. I had been holding a frame I kindda liked, then she opened a drawer and pulled out the frame in a similar, but different color. Eurika.....that was it. I loved it. I have never found the feedback at an optometrist office so helpful.

Holly is amazing and friendly and very knowledgeable Love the service I got and the glasses I purchased I normally hate my glasses due to a horrible fit, Holly and her coworkers worked with me and found me an amazing pair that fit perfectly! Thank you all so much! Highly recommend!

Was incredibly pleased with my experience. Immediately greeted and given the information on price and procedures. Cindy explained more, took measurements and checked my insurance, and placed order. Couldn't have been more helpful!

Went today for an exam and new Rx glasses. The exam was a virtual exam with a brief video chat with the doctor that reviewed the test results; eh? I would prefer to see a doc face-to-face; BUT following the exam when my wife and I were shopping for new glasses for the new prescription, we were assisted by Jonathan and Charity and as myuch of a cynic as I can be... they were WONDERFUL!!!!! We've been accoustomed to buying our glasses at Costo (which is great) the two reps we dealt with this afternoon make us ready to enjoy our new glasses and look forward to returning to Warby Parker next year!

Very happy with Warby Parker's products & service, esp with the customer service offered by Cindy who IMHO is always the most knowledgeable & professional in the store. I have purchased many frames over the years, and those from WP I feel are the best fit and the best quality of them all. My only wish is that there were more seating in the store, esp for folks like me who cannot stand for long periods of time.