Crown Vision Center - Alton

10/10 do not recommend. Katie at the Alton location adds charges and things you did not consent to onto your insurance plans then laughs about it when confronted about it. They were suppose to reimburse me the money to fix my flex spending account but still have yet to receive that. No call backs or anything. They will never receive my business again after this.

In the 20+ years I've been purchasing glasses on my own as an adult, this was hands down the best experience I've encountered. This particular purchase was utilizing vision insurance I was about to loose as I had recently become unemployed. Knowing that I had a tight budget, the ladies in the office made it happen regardless. All of them were so kind and helpful, especially when it came to helping select frames. They really found frames that fit the shape of my face and character. They weren't just trying to push off something and be done with it as all too often is the experience elsewhere. The staff really went above and beyond to cater to the customer. When two final selections were picked, they even called in some reinforcements for a final opinion. Having not been to this location in several years, other than to browse in years past, I really didn't know what to expect. In just a little over an hour, I had an eye exam, frames that matched the budget I wanted to maintain and a great overall experience. The glasses were ready in about two weeks and fit almost perfectly the first time they were put on. Thanks ladies ! ! !

I've made appointments with them and have shown up to several patients waiting outside with the doors locked and closed as we all were confused considering we had appointments. Another day they made me sit and wait for 45 mins after my appointment and never even asked for my name. Now everytime I make an appointment for me and my two children they cancel it. Not to mention the place has leaking ceilings and floors coming up. We will never come here again.

I've been coming here for almost 10yrs now and have always been happy. Never had any thoughts of switching.BUT TODAYYYYYYY my girl Allison definitely made me a for lifer patient!!!!!!! Once I find a pair of frames that I like, I stick to that same pair until they are no longer available! Well I called today to reordered my glasses because I lost mine, unfortunately they are on back order so I had to pick out a new frame. I'm without a car currently so the 30min drive there to pick out a frame, then come back to pick them up is a little bit a hassle for me. THIS ANGEL let me email her a picture of me with said glasses on, looked through the store then sent multiple pictures back of pairs that were similar or she thought I might like!!! 10/10 customer service. I hope her pillow is always cold at night, her coffee is always the right temp & nothing but blessing for her!

Very disappointed! This is the second time making appointments for my three children that were cancelled. The first time I showed up to appointment and they told me the appointments were cancelled because I never confirmed the appointment but wasn't able to confirm through call, text or email. This time I called made an appointment and explained to the person what they had did the last time and was told to call in the day before appointment to confirm. I did and they said it was cancelled as well because of no confirmation. Also that I had a no show for last time which was false because I was there in-person 15 minutes early being told I was cancelled for not confirming. I explained and was told I was walk -in only because of no show. And they could not help me. Lost my business and I have 5 people in my family who wear glasses. I went somewhere else!

I had my glasses ordered my insurance paid for everything. My fiance called them after I got home and paid 137 dollars for Grey transition and anti reflexion. Pick glasses up NO TRANSITION LIKE I ORDERED AND NO WANTS TO CHARGE ME FOR IT!!! THAT IS NOT WHAT WE WERE TOLD. Spoke to someone very short with me not even wanting to try and make it right

If I could go lower than a 1 more like a -10 I would. I tried multiple times filling everything out online. So I did it there. I needed a diabetic exam. I got there with my friend thinking I would have dilated eyes. The Dr Levi was nice and girl at desk was nice. The other girl who did some of the testing were nice. The rest were awful. When I realized they didn't take VPS or my medical it was like they wanted to make me leave. I thought it was just me but my friend picked up on it too. Even tho I decided to paid for everything out of my pocket. So from the feeling I got off them I decided right there and then I would get the prescription and go elsewhere. They were rude & made me very uncomfortable and unwelcome. When I got home I realized I was given a prescription for multi focal and I called multi times left a message asking for a call back so I could come get separate scripts for distance and computer glasses. No calls back. I have never felt so unwelcome and like I wasted their time, even tho I paid for everything. I will never recommend them to anyone more will I ever return. I felt like they were trying to embarrass me due to my insurance. Granted I should have made sure you took my insurance, that is on me. They made just a big deal people were looking. You need to teach these people ....PEOPLE SKILLS

Love them all so much! We will be forever patients.. My glasses are perfect and I'm so glad my girls glasses are great also.....We are always excited to go to the eye doctor