The Midwest Center for Sight

Well appointed , neat setting. Courteous professional reception and technicians. Most important, the time spent at the office was approximately 50 minutes, much less than I expected. Dr Katz was thorough in his examination and explained his findings clearly.

This is a great office, the staff is very friendly and helpful. Dr Katz is a superior Dr. He has done several surgeries for me and all have gone very well. Aside from being skilled, he is very kind and explains everything .

I was disappointed with my interaction with the new front desk staff during my annual appointment. While I understand policies must be communicated, the manner in which they are conveyed is just as important. Customer service should reflect professionalism, warmth, and attentiveness so patients feel heard and welcomed. At the time of my check-in, I was informed that a $70 refraction fee would be collected in addition to the copay. There had been no prior notification (such as a memo, email, or letter) sent to patients about this new fee. Victor stated this fee had not been collected by previous staff and that this was the reason for their dismissal. It is also important to note that this refraction fee is typically not covered by insurance. Victor was very firm and persistent about collecting the $70 fee, even after I explained that I do not usually have a refraction test done during my visits. I asked whether I could opt out of the test, and he stated that it is part of a comprehensive exam. I explained that I receive my glasses and contact lenses through my optometrist and did not want to be charged for the test. He then said I could ask the doctor to remove the charge, but that the fee would still be collected at check-in. For clarity, a refraction exam is a 30-60 minute, non-invasive procedure used to determine a prescription for glasses or contact lenses and diagnose refractive errors such as nearsightedness, farsightedness, and astigmatism. It typically involves reading a chart while the doctor changes lenses and asks which option provides better vision. In my case, I did not receive a refraction exam from the technician, and the doctor confirmed that the front desk would refund me on my way out. Victor did process the refund after the doctor placed a note in my chart. Additionally, Jasmine from outpatient registration could improve her tone when assisting patients. She was not very pleasant when answering questions. She asked who scheduled my appointment, and when I requested that she check in the system, she did not appear confident in how to verify that information. I believe staff members would benefit from additional customer service and communication training to ensure patients feel respected, informed, and supported. Suggestion: Print out an explanation of what a Refraction exam is and what is involved. Patients will pay the fee if they know why they're being charged.

Everyone is very kind and patient. Dr. Patil is incredibly knowledgeable and takes her time to discuss all of your concerns and set up the best treatment plan. She's amazing!

First time patient. The entire staff is friendly and kind, starting at the front desk, technicians, and checkout. Dr. Patil is professional, caring, knowledgeable, and warm! I had an excellent experience.

Dr. Patil is the very best!! She's knowledgeable, kind, and she is definitely invested in the quality of care she provides. I've been Dr. Patil's patient for the past five years. I'm extremely satisfied with my eye care.

Great staff wonderful doctors. One area of improvement.There's a tendency of waiting too long. That's just a scheduling issue that can be easily resolved

I recently visited the Midwest Center for Sight and had an outstanding experience. The staff was warm and welcoming, and the facility was clean and state-of-the-art. Dr. Patil was professional, attentive, and thorough, addressing all my questions with care. The personalized attention and expert guidance on corrective lenses made me feel confident in their care. I highly recommend the Midwest Center for Sight for exceptional, compassionate eye care.