Gailey Eye Clinic

Was referred to you guys last year by my primary Dr for persistent eye issues I was having , your guys Dr was able to fix the issue I was having, but now the same issue is back and when I try to make a appt with you guys I'm told no because I have state insurance & I told you guys that last year so I paid out of pocket last year and was willing to pay out of pocket again to be seen but absolutely refused to be seen in your clinic as a self pay because I have state insurance. How do you guys refuse someone's money ??? Makes no sense! Now I'm stuck at square one trying to figure out where I can be seen and hopefully treated correctly! Shame on you guys .

Here today for the first time, they were nothing short of professional, very polite, welcoming staff and the Dr was incredible. Got my frames and all picked out and everything went well without a hitch. I wish I could stay longer in this town, thank you for treating me kindly.

Update: Thank you for promptly reaching out to me. I really appreciate your concern. I look forward to working with the folks at the Ottawa location to get my glasses corrected. I can't thank you enough. The eye doctors here are amazing, but the optician is not. This is the second time I have bought glasses and had them remade multiple times because I can't see out of them. She calls once (I'm giving her the benefit of the doubt, here) and if you do not pick them up within 60 days from when she first made them wrong, she won't remake them. A warranty on lenses should start from when she correctly makes the glasses and not before. It was 2 weeks since I picked them up (she was not there). Without asking my name or looking up my files she knew the glasses were past her 60 days and those were the First Words out of her mouth when I came in to say the glasses still were wrong. When I asked why she doesn't call more than one time in case I didn't get the message or something happened she said it's not her responsibility and maybe I'm in the hospital and she doesn't want to disturb me. I've come back twice already. I had several family emergencies and trips out of the country. They are a backup pair of glasses (bought 4 pairs with all the bells and whistles for me and my son). I will never buy glasses here again.

Great visit today starting with the woman that took my concerned phone call in the AM. I was able to get an emergency visit for this afternoon. The visit went smoothly from the receptionist/counter people, the technicians and assistants, Dr. Koehler, and the optician that adjusted my glasses all were pleasant and helpful. Although they seemed to be busy, I did not feel that they were rushed.

Went in for a glasses exam. I wear contacts but told them repeatedly that I didn't need contacts and that I get them elsewear. The nurse who triaged me told me "well we can just add it on." Then I told the next nurse and the doctor that I was only there for glasses. Get to the front and they tell me they have to charge me $50 for the contact exam that I DIDN'T ask for. Plus I had to be sent back into the waiting room 3 times waiting to speak to someone else before I even saw the doctor. 1.5 hours in total for a vision exam. The only reason they get an extra star is because the doctor was exceptionally nice.

This was the best eye care experience I've had in 20 years. Everyone was genuinely friendly and professional. After putting up with a lack of professionalism elsewhere I decided to try Gailey and am so glad I did. Highly recommend them for your eye doctor and eye care needs in the Illinois Valley!

My appointment was for follow up on my recent cataract surgeries. Upon arrival I was warmly greeted by the desk person. I had a very brief wait (less than five minutes) before the technician took me back for the initial evaluation. She finished and I had another short wait to see the doctor. All in all, they are a very professional, courteous, and well staffed.

Beth got me in quickly for an emergency appointment and Danielle was very polite and helpful in preparing me for my appointment. Dr Aprahamian quickly diagnosed the problem and explained the problem and what needed to be done to correct it. Everyone was so compassionate and helpful with great explanations so I understood all. I am very thankful for all of the fantastic people who make up the Gailey team. Thank you.