KU Eye Center

The optical shop there is a scam. They charged me the full price after one year for a pair of glasses i made there. This is when the shop talked with the insurance when I made the glasses and paid my part of the payment on the spot. Don't go to the optical shop.

Dr. Dekeyser takes the time he needs with patients and is very thorough. I would definitely see him again IF he worked elsewhere, but working with the front office is a testament to your patience. KU Health Systems scheduling department isn't helpful (they can't answer questions about cost) and if your health insurance does not cover routine eye exams (I highly suggest you find out before because they won't do it ahead of time), the out-of-pocket cost is a little under $200. I advise shopping around since everything is expensive here. The cost of glasses in their optical shop is also very high compared to other places.

Dr. Alapati at KU Eye has been my eye doctor for several years. She's fabulous! Very thorough --- she takes the time for a comprehensive exam and to talk with me about the results. I know that she is dedicated to providing excellent health care for my eye issues. And a fun personality foo.

Ditched this clinic for eye exam as well as glasses shopping and moved to Visionworks. Only regret I have is I didn't go to Visionworks sooner. I'm paying only $70 for same glasses I paid $400+ here and I didn't even realized I was over paying! I only walked away from this clinic because of the nurse that treated me and my mom like dumb (because I have an accent and mom can't speak English) when we went back to get my moms glass prescription right bcoz she wasn't able to see properly with it.

I went in for an eye exam and was told that I had cataracts and needed surgery. So they made an appointment for me. When I arrived at the appointment, they told me I couldn't even get an evaluation because I didn't have insurance at the time. I told them that I could pay for the evaluation immediately but they said because the surgery is so expensive they wouldn't even examine me. This is a horrible place that cares only about money. They wouldn't even give me an examination for a procedure that I need when I was able to pay for it. A doctor's office that's going to turn you away because they don't think you have enough money does not have your health and best interests in mind.

Dr. Twardowski at KU Eye Center is very thorough and educated, he explained everything in an easy to understand way. He was patient and listened to all my questions, he never rushed me or made me feel like I was just another patient. 14/10 highly recommend.

The problem isn't Dr. Dekeyser, since he has always done an excellent job. The problem is with the office. Front line staff and billing department are a joke. Every time we went to the office for my two kids and my husband, the doctor and nurses were exceptional, but there always was a problem with billing or the front line staff....EVERY time for the past 8 years or so that we have been going. The last straw was last week when they wouldn't give my daughter one pair of daily contacts to tide her over until Dr. Dekeyser was back in the office to OK a month prescription until her August appointment. She has had ulcers in her eyes twice before, so this was imperative for her to have fresh contacts. They could have checked when I called at 9am before he left the office for the day, but did not. We made an appointment with another optometrist that was fantastic and was able to get 5 pairs of sample contacts before her prescription was filled. Dr. Dekeyser is very good, but the pain of that office isn't worth it.

Excellent doctors and staff. Very thorough eye exam and great suggestions for contact lenses. Also good variety of frames for glasses. Would recommend this facility.