The Eye Clinic

I have never in my 10 years of being a mother been made to feel so embarrassed of myself and my children (my son was throwing a tantrum) I understand it's disruptive to other patients but making the mother feel like she's a failure was not necessary. (Rolling of the eyes, plugging their ears) I didn't even stay to have my 4 year old seen bc of how they acted over my 1 year old. Left before the doc came in bc he apparently wanted to wait in the hall arms crossed until my son was quiet. Left crying!!!! Never in my life felt so small.

I took my wife here for some ophthalmological testing. Check-in and the procedure went smoothly and in a timely fashion. Check-out, however, was slow because for some reason not all the information was available when it should have been and we had to wait for the person (not important who) to find it in the system. In fact, she claimed they didn't have my wife's Medicare card on file but we had handed her the card at check-in! She found it--scanned into the system, I guess--and proceeded to check us out, but it took longer than it should have. My wife hasn't been on Medicare beyond part A for long and this was our first visit to this branch, but she's been in the LCMH system for a long time and did visit another branch of The Eye Clinic 10 years ago (they have that on record), but before she was on Medicare. Overall, not a big deal but this is 2025, not 1995.

I HATE THIS PLACE WITH A PASSION! Do not do business with them!!! The staff is so disrespectful and they do not care about your experience! Go ahead if you want to be laughed at and wait months for eyewear.

The Heavy set girl that works at the front desk (Latino/Mexican or whatever)acts like she slow! when it came down to pulling up my insurance because my job doesn't send out cards anymore for vision just Medical.and wanted me to call my insurance company to get the number like she couldn't pull it up like the one on Nelson rd and Sulphur did Soooo Easily! and I asked the other locations why would she ask me to do all that and they said they didn't know! While shaking there heads ,I will definitely not be going back to that location again and to add to this review my cousin who also works at the same hospital as I do with the same insurance said that when she went they just pulled it up at this! Location so her tale probably was just being ugly and lazy!! Baby go find another job, but anyway I canceled the appointment and rescheduled that day wasting my time .

Staff is rude . Didn't even give me time to give them requested paper prior to assuming I didn't have money for appointment. Then proceeded to look down on me. Rudest clinic since I've been in lake Charles a

This is my 3rd time bringing my son to the 1st ave. location. I bought my son there yesterday to get fitted for contact lenses and for some reason that I am still confused about on why that did not happen. They made him another appointment to get fitted for contacts only after he bought in to them the last prescription he has so they can see the prescription he has on the old contacts. I asked the staff why does that matter and I'm still waiting on a answer for that question. Also without checking with my insurance company one of the staff members at the front desk told me the fee was going to be 90-250 dollars and I said why, because I have never paid that much before for his prescription and they said because he is a new contact lens client and that's not true because he has been there before for an examination for contacts and glasses. I cancelled his second appointment with them and called another eye clinic and explained to them what happened with The Eye Clinic and they immediately made him a new appointment for contacts and they also told me the fee and it was no where near 90-250 dollars. I am very disappointed in the service that me and my son received and I will NEVER go back!

I will never go back to this office again. I was offered lens that should never have been put in my eyes. I complained and was referred from one doctor to another. The last one I saw was very rude. I went for an annual exam and after the assistant checked my eyes with that cardboard shield, the Dr came in and said I was okay and didn't even check my eyes. I asked how he knew my eyes were okay because I still could not see. He SLAMMED his hand on the desk and hollered "you want your eyes checked, we'll check your eyes. I asked if Medicare would pay for it and he hollered back "no they won't. So I told him to forget about it and I left. I will never return there.

I went here today (1st Ave office) and the office staff and assistants were friendly. However it was a long wait even with it not being busy at all. The provider I used today was Katherine Fontenot and she seemed like she didn't really care much to be there. She wasn't very nice. She wasn't mean or anything, just kind of like she didn't want to be there. She seemed like she didn't really enjoy what she was doing and was just trying to get me out of the office quickly (after waiting an hour to see her). I probably will just try a different office next time.