Smart Eye Care

I 've been a patient at Smart Eye care for several years..maybe 35. Dr Gladstone has been very conscientious with my care. She watched my Macular Degeneration. very carefully and swiftly recommended me to a specialist when needed. I'm forever grateful for her diligence. My recent eyeglasses are the most modern I've ever bought. I get a lot of compliments on them. Nick, the manager, the eyeglass team and the front desk staff have been helpful and careing. I look forward to going there.

I've never been seen here before, but I called today to ask about my insurance covering glasses. I was asked a few questions and was told my insurance won't typically cover eyewear. I share a bit more info and was told "let me call the insurance to see if I can get more information and I'll call you back". Less than 20 minutes later I get a call back. Insurance wouldn't give a clear answer, so they said they will submit a pre-authorization, once I'm able to provide medical records. That's a lot of work just to gain a new client and I'm blown away by the level of care. Wow, they go above and beyond!

Smart Eye Care isn't very "smart". They send me a text, I notified them via contact us that they have the wrong phone number, then they emailed me stating they're sorry and won't contact me again, then had the balls to call me and leave me a voice mail this morning when I said charging a $50.00 no show fee as a bit extreme. They lectured me on this. Guess who's never been to this place before? And who won't be seen here ever? Me! If you treat someone who's not a patient at that facility that poorly, it definitely does not make me feel welcome and want to go there. I'd hate to see how they treat their ACTUAL patients... hopefully this Alan person makes their appointment. I'd hate for them to be charged for their negligence and sending stuff to a wrong phone number (which I've had this phone number for 12 years now....)

Dr Gladstone service is great , office staff cancelled my appointment because they say they sent me communication to confirm my appointment which I did not receive , so much for renting a hotel and driving 281 miles round trip for appointment they cancelled.

The eye exam and doctor were great. That being said, never order glasses here. I ordered a pair here for $685.00 and was told by my daughter that I could get a much better deal online. Boy was she right! I ordered a pair of glasses for $65.60 !.. that's right, less than 10 percent of Smart eye care s price. I called within 24 hours to Smart eye care to cancel my order for a full refund. I was told it was too late and that the lab had already started on my glasses. I asked for the # for the lab and was refused! Sounds fishy to me! Smart eye care charged me $131.25 for a restocking fee for a product that was not done being made, not yet shipped and cancelled by me within 24 hours! DO NOT ORDER GLASSES HERE!!

I have been a patient of Smart Eye Care for 3 years and I wouldn't go anywhere else! Dr. Gladstone is wonderful. She is professional , personable , and highly knowledgeable. The staff is friendly and efficient. The best place to go for your eyesight!

I have been a patient here around 5 years. I see Dr. Lucie Neron! She is the best eye Dr around hands down! Professional, caring, thorough, explains everything so you understand! They have the best modern equipment. The exam is remarkable compared to other eye Drs!. If I could give her a 10 on the review I would! ;) The staff is friendly, knowledgeable and great also! I highly recommend!!

There is nothing I would change. My appointments always go very smoothly. The staff make me feel like a valued patient and explain things very well. I have no complaints. I am happy to continue doing business at Smart Eye Care. Thank you for your services.