Vision Care of Maine

Unethical business*** This is a difficult review to write, but I think it's important. I had LASIK at this practice and experienced post op issues that required ongoing follow-up. During that period, I was also dealing with serious health issues that sometimes made it unsafe or impossible for me to drive. I communicated this clearly when I had to cancel appointments due to illness. I was ultimately told that the reason for cancellations didn't matter and that I could no longer receive care due to their policy. There was no attempt to discuss flexibility, alternative scheduling, or accommodations. Being dropped from care while dealing with post-procedure issues and chronic illness is incredibly distressing. Policies matter, but so does patient care and basic compassion. I would urge anyone with complex health needs to think carefully before choosing this practice as their ability to offer fair care is lacking. And yes I spoke with HR and no there was still no resolution. I am now seeking access to my medical records and all policies that I apparently agreed to but will be charged money to receive them. This place is a joke and if my experience alone doesn't raise concerns their turnover of staff should. Disgusted!

Dr. Gamble is always very friendly, thorough, knowledgeable and professional. He takes his time to make sure he gets it right! He always answers all of my questions in a very professional manner. I highly recommend him, VCOM and I have also had a very good experience with all of the support staff. Thank you!

Overall I had a very good experience. I had to wait about 15 minutes beyond my appointment time, but everyone was friendly and helpful. My eye exam was thorough and I was also fitted for contact lenses. I placed my order for new lenses at their retail shop. No complaints. It was a very good experience. I've read the reviews about not being able to get anyone in the phone, but I haven't called them since I made my appointment 3 months ago.

I have been a patient for 20+ years and called this week to schedule my eye exam for contacts. The receptionist was rude and not accommodating at all. She stated they were booking into September. When I told her my prescription was expired and I couldn't wait that long I would have to find another office, she had nothing to say but "I guess so"... Pretty sad after 20+ years of being fitted for contacts here I couldn't come in and purchase some to get my by till September. I will say the receptionist at Penobscot Eye Care was very nice.

I have always been happy with my visits. I do have a couple negatives. The eye doctors never tend to stay, you find one you like and they leave which I guess is common in Maine. My other negative is I just learned optical is closing on Dec 4th. I will probably find another facility as I like my Dr. and optical all in one place

I needed N emergency consult after seeing my eye doctor at KVHC as I had an eye tear. I found out on a Friday and I was seen on the following Monday day and he did an emergency consult Nd emergency laser surgery that same day. Laser eye repair that same day and back to work the very next morning. The entire team was amazing and he repaired to my right eye from going blind. I would highly recommend Vision Care !!

A waste of time and money to be told "that's just the way I am" and "to manage my headaches with a higher dose of pain meds" you know what not everyone wants to take pain meds to deal with the problem and would prefer to have an understanding of why this is occurring and maybe solve the issue instead of telling me to take different pain meds. The tall blonde hair ophthalmologist is so rude and disrespectful of my time and to talk crap about a PCP saying they "could have done more for me" well you tell them that because I am just a patient that knows nothing of what's happening besides my right eye being in pain every day that causes me headaches or migraines as you say. Don't go here if you want to be taken seriously.. another doctor not taking a women's problems seriously being a woman herself.

there is a lot to be said about hands-on, family-owned experience. I will never trust the internet nor AI for obtaining a prescription or for eye care exams. I love VCOM and the providers here.