Courtney Goode, OD

The University of Maryland Eye Associates is dishonest and double bills for services that should be covered on a single visit. This appears to be price gouging of patients and insurance companies thus increasing the costs of health insurance. This is especially egregious when so many people are struggling. Some state or federal agency needs to look into their practices. I booked an appointment with Dr. Courtney Goode of UM Eye months ago because my eye doctor had retired and I needed new eyeglass badly. The receptionist told me I would need to return for a second visit for a prescription because my insurance company would not reimburse them otherwise. That didn't make sense to me but I decided to speak with the doctor. Next, a technician, not a doctor, took me to an eye exam room and informed me that I would get a full exam on the first visit but a second visit was required for a prescription. She said that my insurance did not cover vision or dental. I informed her that this was never the case before. For years, I got an exam and prescription at the same visit. This tech told me this was their office's way of doing business. If I wanted a prescription and exam at this initial visit, I would need to pay $55 for the prescription. My copay with Aetna is $5. I decided not to continue the visit and left. I called Aetna immediately after getting home and was told that my insurance did indeed cover vision and would reimbursed me $200+ for the new glasses. I was then given the names of eye doctors in that could give me an appointment within a week's time. This was my experience, I find it insulting for staff to lie to me about my own insurance coverage. Such a poor way to treat customers.

She is thorough, knowledgeable, great manners. Referred me to an excellent team. Trying to locate her to keep her on my team. I love feeling genuinely cared for.