LensCrafters

I had an eye exam at this office on Newbury Street on October 13, 2025. I ordered a supply of contact lenses and also replaced the lenses in my glasses based on the prescription they gave me. After about six months I started experiencing constant headaches, dizziness, and poor vision. At some point happened to impossible to drive a car and I didn't understand what's wrong with me, i look at one of the contact lens boxes and noticed it said -2.00. I checked the prescription from the office and it also says -2.00. My previous exam in 2024 already showed -2.75. I went to another doctor to recheck my vision and my prescription is now -2.75 I called the office to explain the situation, but they do not acknowledge any mistake and said they cannot help because six months have passed. Timeline: 2024 -- -2.75. October 2025 -- I was told -2.00 by this office. March 2026 -- my prescription is -2.75 again. Something clearly doesn't add up. Very unprofessional experience. All the store telling me that they have customer satisfaction 30 days which has passed. Although it is about my health, it's not like I bought some sweatshirt and I didn't like it. I put my life in dangerous by driving a car and wearing a wrong contact which was provided me by this store. So save your life and look for professional experience somewhere else. UPDATE ________________ After long discussions, the store told me the only solution was to come back for another exam there. I explained that I am currently in another state and asked if I could visit another store in their chain, but they said that was not possible. My options were either to fly back to Boston (and pay for my own flight just to visit their store) or pay for another eye exam myself in the city where I currently am. I ended up paying out of pocket to see another doctor and sent them the new prescription. They agreed to ship replacement contact lenses, but the first shipment was incomplete -- only the daily lenses were sent, while the monthly ones were missing. The package also had an error in my last name and did not include my apartment number. After another call they agreed to send the missing lenses. As for my glasses, I now have to come back to the store to replace the lenses. The issue is that I originally had -2.75 lenses, paid them to replace them with -2.00 based on their prescription, and now they will simply change them back to -2.75. In the end, because of an incorrect prescription, I had to pay for another eye exam and an unnecessary lens replacement, and those costs will not be reimbursed.

I loved getting my eye exam here with Dr. Mary Mathias! It was so fast cause they use a high tech machine that automatically measures the prescription and then the doctor carefully double checks the prescription. The employees are so friendly and soft spoken, and they all carefully explain what is happening. Dr. Mathias was really awesome in explaining everything, and I really recommend her (but I'm sure all the doctors here are also great)! Additionally they can order samples for your contacts if you need them!

Exceptional Service and Speed! I came in needing prescription glasses in a pinch, and they delivered beyond all expectations. In just three hours, I had my glasses ready--perfectly fitted and crystal clear. The staff was incredibly kind, helpful, and truly went above and beyond, Best customer service I've experienced in ages. Highly recommend!

Love LensCrafters I've been getting my glasses from them for years. It was my first time at this location loved it. Very clean & found frames that I love & the staff were helpful from the phone call to in person service Shannon & Stephen were the best!

Great service! Comprehensive inventory. Staff was very knowledgeable about the transition lenses I was trying to purchase for the Ray-Ban Meta. I've been to other stores and no one was able to answer my question before! They even had samples of the lenses to choose from. So glad I randomly walked into this store.

Today I visited the Newbury St. Lens Crafters. I went in to purchase progressive lens and single vision sunglasses. It was my good fortune that Stephen, who has assisted me in the past, was working today. He listens to what the customer is looking for, makes helpful suggestions about what lenses would work best, and selected several frames for me to try on.I was very pleased with my final selections of both the progressives and sunglasses. Thank you, Stephen

Fixed the nosepad of my glasses within ten minutes from a walk-in for free of charge. Glasses are good as new now. Very friendly staff!

Went in with a pair of non-LensCrafters frames that had been crushed by a falling alarm clock (the joys of cat ownership); mikayla was able to fix them in under five minutes free of charge! Eternally grateful