LensCrafters

This is the only place we will be using from now on. Dr. Kate Hentes was absolutely phenomenal!! She explained everything thoroughly and was very patient with us! She also did great with my 5 year old!!

I want to start by saying that the doctors here along with some of the staff members, are truly amazing and provide excellent care. Unfortunately, my recent experience with the rest of the staff was extremely disappointing and frustrating. When I went in to pick up my lenses, a staff member broke my frames. Rather than taking responsibility for the damage or apologizing , the staff was rude and informed me that they were not liable for the damage and offered no resolution. I contacted the store manager, hoping for a fair resolution, I was told that I would have to pay for a brand new frame, even though the damage occurred on their watch and the store manager was unwilling to take accountability for the damage. To add insult to injury, the manager only offered me a 50% discount on a new frame- effectively requiring me to pay for damage that occurred solely due to the actions of the employee. This is unacceptable and unprofessional. Customers should not incur costs for damages caused by staff, nor should have to push repeatedly for a fair resolution.I expect better care and accountability, especially when the damage was caused by the store's negligence. I understand accidents happen, but I do not believe a customer should have to bear the full cost of the replacement when the fault lies with the store. Such handling of the situation reflects poorly on the store's commitment to customer service and responsibility. There is a lack of for follow up and customers be aware of poor customer service.

I last visited Lenscrafters when it was located in the Genesee Valley Mall (Flint). And while the move wasn't the most convenient for me personally (I live in Flushing)...WOW, what a beautiful store (Grand Blanc). Gives New York city lounge vibes. I feel like drinks should be served! My only complaint would be the parking situation. The lot is very active with other establishments including one with a drive thru. Well worth navigating thru it! There is more to this store than the swanky feel and vast selection of designer frames, the professional and knowledgeable stylists are there to guide you every step of the way. I am a tough fit (small face) and they guided me with suggestions and selections. Through their knowledge of the products, they took a proactive approach helping to narrow in on frames fit for your face/style. Once we had a solid selection they helped to systematically eliminate and get to the top picks. They didn't just suggest the most expensive either. They have an in-house brand that includes many stylish/trendy frames. There were multiple stylists on hand so you could get a variety of opinions. I truly appreciate the time that was spent with me!

We went to the Grand Blanc location. The store was very pretty, but so badly lit that it was hard to see in there. Odd since most people there don't have to best sight in the first place. They had a nice selection, but I couldn't really see the glasses enough to know how I would really like them. Would be a nice store if the lighting was better

First time at LensCrafters and was welcomed by staff members. I really like the optometrist. She explained the exam process and corrective lens I needed. I had confidence in her experience. Nicki helped me choose frames and lens type. I greatly appreciated her help and advice. She went above and beyond to help me. Thank you Nicki

The eye exam was great. My sunglasses were ordered in the wrong color then they tried to use ones off the shelf and were unable to get the lenses in. They told me to restyle which was hey should have ordered my correct sunglasses. Then my eyeglasses were a nightmare. 7 weeks and I have not been able to wear them so their incompetence. First pair of eyeglasses, they were so stretch out they fell off my face. They were not like this when I tried them on. I was told to buy the rubber ends to go on my glasses from Amazon and to come in every month to have them adjusted. The progressives were off. Back in I go. They told me I need to pay for a new exam. I said no I do not because the script is fine in my sunglasses. They said it was the type of lens used. So they ordered me new lenses. Again, glasses falling off my face. This was in the 30 days so I wanted to get a different pair which came with much frustration from them. I made sure this pair fit perfectly. Well pick it up and so stretch d out if fell off my face. The lady there had bent it so much I thought it was going to break. The ends were digging into my head. She told me there is nothing else to do. She basically gaslit me that there's no way these fit like I said they fit And that my head was narrow, and that was why these glasses did not fit. I took them to The LensCrafters in Rochester and the lady told me that they were stretched out so bad that they were at the point where they could break if they were altered anymore and that I should've got the insurance on them. On a pair of glasses that I've never been able to wear. I find that crazy. I did get a call from Tiffany from grand Blanc. I called her back and never got a call back. I have never had this experience when I visited the one in Macomb Township.

Rude and unprofessional! I was told my glasses would be ready in a week. I gave it two weeks and called to see if they were ready since I hadn't heard anything. Was told they were ready three days ago. They couldn't reach me by phone or email, because they "only had part of my phone number on file." Ok. Maybe make sure you have info if you're going to proceed to tell a customer you will contact them when ready, I don't know what's in your system and I wasn't asked. So, I asked about their weekend hours so I could pick up the glasses, and then I got hung up on right in the face by the sales associate while I was getting clarification of the weekend hours, since all she mentioned was Friday and Sunday, well what about Saturday? So unclear So unprofessional and don't hang up in a customers face while speaking. Wow LensCrafters. Never again.

The staff and doctors are really helpful and kind! Dr Purdy helped me figure out what my prescription adjustment needed to be. I never felt rushed. I will be returning next year for my yearly exam