Rx Optical, a MyEyeDr. Company

This place is awesome! The doctor was very thorough and explained things so that I actually understood my vision and my prescription. The techs at the desk were both super helpful and personable. The gentleman has a great sense of humor and the ability to connect with customers; I wish I could remember his name right now! Danielle gets a big part on the back. She was extremely helpful in getting my glasses properly fitted. It was busy while I was there and I watched her juggle other things while she helped me. I think she has octopus arms under her lab coat. :)

Made an appointment four months ago online for a few days after. They called and inquired about my insurance which is medicaid. They asked what kind of plan with medicaid I had and I told them I wasn't sure because it recently changed. They said they would check for me and called back and said the plan I have is accepted there, but they would have to schedule me four months later because it's medicaid and they only take 2 medicaid appointments a day. I asked if they were SURE my plan is accepted there and they ensured me that it was. Lo and behold, the DAY BEFORE my appointment, they call and tell me that my plan is in fact NOT accepted with them. I am furious. My glasses have been broken since I made the appointment four months ago. If they were at all competent, they could have told me LITERALLY ANYTIME WITHIN THE FOUR MONTHS that my plan wasn't accepted like they ENSURED me it was. Screw this place.

I had a 4:25 PM appointment. I was there at 4:20 PM and was told that I needed to take out my contacts and I'd be with the Dr. in a moment. I started to look at glasses before taking my contacts out. About 5-10 minutes went by before the same man asked me if I had my contacts out yet. I told him 'no, I got distracted looking at glasses' and apologized and went to take them out. At this point, I am unable to see, so I took a seat in the waiting room. At 5:05 PM, as I am still sitting in the waiting room, I am told that a lady that walked in in the last 15 minutes needed to be quickly checked before me and then I would be seen. I told the woman that I was not able to wait any longer and she needed to reschedule me. While she was apologetic, she insisted that it would only be a few minutes and I would be in. I told her that I had already been waiting for over 40 minutes and was asked to take out my contacts so I couldn't even pick out glasses to help make my appointment go faster, nor could I see to do anything but sit there. She was very apologetic and went to make me an appointment, but also told me they got behind due to a patient. Do not blame patients for being behind. Also, the woman who walked in after me around 4:45 was told they were running 10-15 minutes behind, yet I sat and waited for over 40 minutes and was never told they were behind. On top of this, the next time they can see me in the same time frame is 3 weeks later. While the staff is nice, their time management is atrocious, as well as their ' take out your contacts' policy. I can pull my contacts out in 3 seconds... there is no need to make people do it before they walk into the exam room, leaving them blind in your waiting room.

Douglas Miller I had to make a appointment, but Anna was great. The phone was ringing constantly. She was focused on getting me taken care of. I told to answer the phone I'm okay. She worked hard trying to find what I needed do to my prescription. Your vision is worth paying for. Thanks Anna and RX Optical

HORRIBLE SERVICE! After I received my glasses, I told them there was something not right with them. They reassured me that they were fine and that they just needed an adjustment. After asking them repeatedly to check the prescription they finally did. BAM-Wrong prescription and there was a missed a prism in my prescription. I was told I would have to see an optometrist that specializes in prisms. NEVER have I had to see a specialist, my prescription hasn't changed in 6 years! After going back and forth, I decided to give the glasses I had already paid for back and request a refund. All because the service was HORRIBLE. The manager reassured me that they would refund my money and reissue my insurance benefits. We are not over 5 weeks, and they have not yet did was they promised. Who has the time or money to waste on this place???? I don't!

Alec was very helpful from the first visit: setting up for an eye exam, helpful in the frames I picked, two visits picking up the glasses; but most of all adjusting one set twice. I would highly recommend RX Optical and Alec also.

This place is under staffed. I went in on a Thursday @ 3:30. There was one person working and all he could offer was he's busy with another customer and would be with me soon. After a 10 minute wait it was clear that he wasn't anywhere near being done with the other customer. I finally walked out.How can you run a business like that?

The safety protocol they have implemented is impressive during COVID. My appointment with Vivian and Cianna was wonderful. Thank you for all you do.