Grand Traverse Ophthalmology Clinic

All of the staff, including the front desk personnel, were courteous, professional, and well organized. Dr. Petra Von Kulajta was very focused and thorough. She explained things to me as clearly as possible, until I understood. Technicians Kelly and Ian were very efficient and polite. They are all, obviously, highly trained and very skilled. This was my second visit to this clinic. The first visit went smoothly, also.

Somehow this place allowed me to use my Medicaid for an exam...they did not let me know that a pair of glasses or contacts would not be covered by that. I've never not had that covered in addition to the exam. 'Feel free to have a look still if you'd like or we can give you the prescription.' Yeah no thanks I'm not paying out of pocket...thanks for allowing me to window shop if I'd like. The exam itself was not thorough whatsoever. I think I chose between 2 slides for each eye and that was it besides the dilation and pressure check. We will see when my glasses come through Zenni how accurate the new prescription is, but I was not impressed. Seems like I was just churned and burned to collect on my Medicaid and send me on my way with a piece of paper showing my prescription. The first person I saw I gave my old prescription to... -1.5 in each eye...which means I'm near sighted. She says ' so you can't read up close but you can see far?' ....no, my prescription that I told you means I can't see far...I know this and I don't even work in the field. I wasn't even offered a trial pair of contact lenses being that I currently have nothing for correction. I've been offered that for every exam I've ever had in my life, Medicaid or not. So no glasses ordered even though my insurance covers a pair literally anywhere else I've gone. And have a nice day not being able to see. Not helpful whatsoever. Would not recommend and will not be back. If I could give 0 stars I would. It was a waste of my time.

Everything about GTOC was great. From the speed of getting an appointment, reminders sent and ease of completing preregistration. Chelsea, Jill and Dr Thuente and entire staff were friendly, thorough and able to answer questions, and seemed to enjoy their work. Then, I was helped by a very friendly optician who found the perfect pair of glasses for me! Needless to say, I was very happy with the visit (got candy too, it was Halloween, lol)

GTOC has very good doctors. And that's where the buck stops. Their optical department NEVER answers their phones and never call back if you leave a message. Trying to have an Rx sent over to another optical place? Good luck. They practically refuse to do it and will drag their feet for hours or even days sometimes. Opticians at other optical places even tell you GTOC opticians are the worst to deal with. This isn't the first complaint like this they have received. They just refuse to fix their problems.

A pleasant, professional experience. The staff was prompt and courteous. The tech that performed my testing was professional and courteous, she could give lessons to theres in the field outside Grand Traverse Ophthalmology. As always Dr. McManus was superb!

Dr Grace Farrell you are a gem! You are incredibly gifted in your field but also in who you are as a person. You are truly the sweetest doctor and extremely helpful in assisting me with the right eye health and eye care. You are the best! Your kindness and generosity is very much appreciated and I can't thank you enough! Geri thank you so much for your kindness too. You both helped me in very generous ways and I'm grateful. And to the tech that assisted me before the doctor; great personality. Thank you so much!

I love showing up for my appointments at OTC. They are always so very kind and take the time to go over things with you. I would not trade my doctors for anyone and I love Dr. Tate to death and I hope and pray that he never leaves if he does I will have a heart attack. That's how much I appreciate him as a doctor And I know if anything was to go wrong with my eyes he would be the one that I would want to take care of them so talk 10 tape please do not ever leave OTC when doctors leave. They don't even have the courtesy to call to let you know that that doctor isn't leaving. I've had that with past experiences so please keep his clients up-to-date on whether or not or if he is deciding to retire I hope that they send his regular patients out a letter stating that he is getting ready to retire because I hate when I walk into a doctors office and they tell me that such and such doctor has retired and is no longer with our Practice so I hope and pray because he seems like that type of man that would let his patience know that he is retiring so thank you. I appreciate being able to state what I am lying to State and thank you for all your help and everything that you have done for me.

I had the same optometrist for 20 years until he retired. Just never loved the new Dr who took his place so I switched to GTOC as I already saw Dr Sneed there a number of times for other issues. I've seen Dr Boomer several times now and she's great - no BS just a great eye exam. Highly recommended