Warby Parker Somerset

I bought a non-prescription pair of sunglasses and was told by the sale associate that I'll be able to come back within a month for replacement if there's any issue since all lens from Warby Parker are "scratch-resistant" guaranteed. My lens ended got scratched even with cautious use. I returned to request for a replacement but was told that it's only applied for prescription lens. This was non clarified with me at sale and the sale associate insisted that i can come back for replacement if there's any issue within 30 days. If I had known that this is not replaceable, I would have not bought the pair because I bought it from the shelf and it's not a brand new one. This has really caused me to distrust Warby Parker. It may not the sale associate's intention but this needs to be clarified whenever a non-prescription glasses being purchased. Even the policy doesn't explicitly state that non-prescription glasses will not eligible for replacement, leading to confusion when I was doing my research. Regardless, Warby Parker advertised their lens to be scratch-resistant, and just after less than a month, there was scratches on my lens. So there's a mismatch between what was promised and there was no policy in place to protect consumers who purchase non-prescription glasses. If you need a good non-prescription glasses, there are much better brands with quality and better consumer's protection for both non-prescription and prescription glasses. I used to really like WP but it has decreased in quality significantly the past few years. I'm truly disappointed

The Somerset location is very sharp with everything they do. The doctor was very good, thorough and sweet. The staff was very knowledgeable, kind, patient and helpful. Austun was my salesperson and she was great. All three of the people working that day were great!

We have been faithful to Warby Parker for years for various reasons like price and style options. It's so easy to meet your needs here, especially at this location as the staff is very knowledgeable and skilled (my kids always bend their frames). Just yesterday, in under 30 minutes we chose frames for 2 of my kids, got measured and place an order. They now offer 6 months to change your mind?! That's incredible.

I shopped at the Somerset location on1/12/26. The staff was so friendly and attentive from the moment I walked in. They are always so kind and friendly to me when I shop there. Hands down I 100% recommend getting your glasses and accessories from Warby Parker Somerset.

Barbie was so helpful! This is the best experience I have had shopping for glasses, and most affordable pair I have purchased in the last 5 years! Barbie helped me pick a set of frames that I loved, and made sure they would be a good fit for my face and high RX. I can't wait to receive them in the mail!

The doctor that I had the morning of my appointment made me feel safe, seen, heard, and was so friendly and kind. She was so knowledgeable. I have had some bad eye doctor experiences, so was very anxious about needing to go and trying somewhere new, but the experience was great. Also, the gentleman that helped me and my son in the store was amazing.

Anna was a fabulous host at Warby Parker Somerset. She was friendly and approachable and worked efficiently to provide eyeglass solutions for both my Wife and I.

I wear glasses often and have been searching for something new since noticing my glasses are not so in line with my style anymore. I had been to a few stores and didn't feel like anything fit the bill, but when I looked online at Warby Parker, I noticed many of the designs are really cute so I decided to go the store in person to try on. I found a few options that are super cute and versatile and the team at the store was really helpful. I would definitely go here again for glasses.