Clarkson Eyecare

All the employees are nice and polite. Every understanding on when your eyes do the wrong thing during the examination. Dr Peterson is an awesome doctor listens to what you have to say and gives good insight to help you.

It hurts for me to be writing a review like this, but ever since the new team has taken over customer service has declined badly. I had been a customer at this eye clinic for years, and the workers had always been nice with me. This had been my trusted eye clinic and I loved coming here to pick up my contacts and eye check-ups. They would always accommodate things for me when I reached out to them. I recently called to order a few eye contact samples for a week in which I was previously always given when I called. But when I recently called, the lady on the phone denied. I explained to her that I had previously called before and received samples with no issue at all, she denied and with a mean tone. I told her if a specific worker there I knew personally was there so we could talk about the issue and accommodate something but the lady on the phone told me that She does not work there anymore, in fact she said All of the "Older" workers were all GONE. She said all of that to me in the meanest tone possible. As much as I didn't want to, I stopped coming to Clarkson Eyecare. Staff were extremely moody and not friendly. Don't come unless you can put up with the attitude. It is a shame to see that recent reviews have had similar negative experiences, I believe that something has to be done about the team because this keeps happening to others and it's concerning, behaviors like this will make this clinic lose customers including me. All staff and workers here need to work on becoming better with clients. Because I miss the old team, they were professional and took nothing personally. Please consider in becoming a better team for your clients.

Everyone was so nice and helpful. When I had questions everyone was very informative. They seemed to enjoy working at the clinic. The Doctor is so nice and approachable and informative.

Crap. Doesn't waste your time. They will push you for money before you leave the lobby. You can only buy their junk. They will withhold information so you have to buy their junk. First time getting glasses. Thai place is crap. Go to vision work in the southdale mall. They were friendly helpful. They made phone calls to get me the info in needed. Gave me all my measurements to help me buy what I needed. Way way better than clarkson.

Was trying to make am appt, and sat on the phone for almost ten minutes waiting. Nobody once even picked up the phone to say they will be right with me. So can only imagine how everything else is ran. & its 1:30 on a Monday morning.

I showed up for an appointment I had booked online and they had auto canceled my appointment with no noticed because I didn't confirm the appointment. I never received an email, text, or phone call asking me to confirm. This isn't a neighborhood eye clinic anymore, it's a franchise looking to make money and using Ai for everything and it's ruining people's experiences.

I miss the former Oxboro Eye Clinic & all of its great people!! I've been a patient of this location for about 30 yrs. Started when I lived nearby & stayed, despite my moves around the city. Sadly, since it transitioned to Clarkson, the eye exams, service & staff knowledge has all gone downhill, and the costs increased greatly. I've experienced prescription errors & service issues, along with constant robo calls to make an appt. I picked up my yearly contact supply & asked about manufacturer rebate forms & receipts. I was told no rebates available. Google proved otherwise & I have a $50 rebate on its way. Now that I'm nearing my senior years, I'll need to find a more trustworthy provider. Bummer!!

The only reason I am giving two stars is because of Dr. Peterson and Michelle!! If these two individuals leave this clinic my entire family will not be going back there. All the older staff has left, service is poor. It was was so much better when it was Oxboro Eye Clinic. Lack of inventory, if there is inventory prices are way too high. Not the same place and I miss it what it used to be.