Southdale Optical Co

Clayton the manager at this store is amazing, I had a screw come out on a very nice pair of Cartier sunglasses and he fit me in and got them fixed up very fast and is a truly kind individual as well. I would be proud to call him one of my employees if if owned the company! Thanks Clayton

I had an appointment at Fairview down the street when I lost my contact, the other one was ripped and replacements were back ordered. I had no idea what to do and tried my luck with the nearest optical place, Southdale Optical. I definitely feel like I stumbled across a hidden gem! Michelle (I think was her name?) is one of the managers there and helped me figure out the best solution to get help since I would obviously be a new patient. She got me into a same day appointment only an hour later! And even at that, after sitting down for maybe 3-4 minutes my name was called and I got up a bit confused thinking it would be much longer and I was met with a smile and "no need to wait on us if we're here!" - Long story short, I got helped right away as a walk-in (can't promise that's always going to be the case), was met with incredible care and kindness, and I got not one but two sets of temporary contacts til mine arrive. Certainly something they didn't have to do, but because of this.... I will be going back here for all my exams. Great service, keep up the excellent work and thank you again!

I bought a pair of glasses from Southdale Optical during their frame sale at the Southdale Mall about a year ago for the first and last time. Over the past year I returned to Southdale Optical at the Southdale Eye Clinic at least five or six times for them to be readjusted-three times for the same problem of sliding down my nose. Today one of the bows literally fell off while I was wearing them. It was not simply a screw that came loose so I went to Southdale Optical to have them repaired. The technician took one look at them and told me they were broken and could not be fixed. I explained that I had them only about a year and she said there was just a year's warranty. After pulling my records she found they were delivered 12/4 and today was 12/8. I thought they might help me out since it was only 4 days past the year but then she informed me that frames sold at their frame sales were not covered under the warranty. Probably not surprising because the quality is questionable. After checking with the manager, she confirmed nothing could be done, but she did suggest super glue. Needless to say, I will never return to Southdale Optical, either for their frame sale or glasses from the optical department at Southdale Eye Clinic. I have had many pairs of glasses over the years and have had better glasses and service elsewhere. So anyone looking for a "deal" on glasses, be aware that they may not be a deal at all.

I LOVE my Silhouette eyeglass frames! I got them at Southdale Optical, and they are one of the few places to get Silhouette frames. One more thing, if you are looking for EXCELLENT Customer Service GO HERE! They are wonderful at helping a person choose frames, and very patient if you have a repair. The opticians will go out of their way to try to repair your frame.

Customer service par excellence! Paula was the Optician I worked with and I cannot say enough positive things about her attention to my issues. She suggested some wonderful, but 'not too expensive' Silhouette frames which I really like. I highly recommend Southdale Optical for all your eyewear needs and concerns.

Dishonest product representation. Sold me expensive Maui Jim sunglasses with progressive bifocal. They said they were expensive because they curved both ways and only Maui Jim makes them. They had a cheaper lens made elsewhere and did not tell me or reduce the price. After 10 years I went to a different optical business to get new lenses. They were cracked and I had a newer prescription. Maui Jim was great. They said my frames were discontinued but would help me on some new ones. So my old glasses were sent to them with the new order. After they looked at them is when I found out they were not a Maui Jim lens. Therefore they could not back them up and help me with the new glasses. I visited with Southdale Opitical at the Southdale Eye Clinic. Explained the situation, and told them my whole ordeal had cost me time any money. They just blew me off and said there is nothing they can do for me. "Maui Jim just tries to control the lens market." "Anyway it has been too long". I asked why too long was the reason they said it was because of warranties. Again they said, "sorry there is nothing we can do". If you get glasses there, you might not get what you are paying for. Or the product they say you getting. They were very dishonest with me.

Bad experience. I bought two pairs of glasses from Southdale Optical at one of their big sales events at the Southdale Mall. The frames and lenses were offered at a big discount. I wanted new glasses because my old frames were damaged and falling apart. I also wanted to get a new prescription for my lenses to improve reading and detail vision for my work. I would avoid buying glasses from this store for a variety of reasons: 1. The opticians do the lens measurements by hand, which is not as accurate as using the binocular electronic devices that most stores use today. 2. The store does not provide itemized receipts that identify the lens options, including special coatings, materials, and lens type. If there were to be any formal complaints about the lenses, the customer would have no proof of what was purchased. 3. There was no record of different coatings for the glasses, even on the order sheet from the store itself. I was told a comprehensive coating is used for anti-reflection, scratch-resistance, and UV. However, only the anti-reflection box was checked on their work sheet. 4. I was told the glasses would be ready to pick up in about two weeks. After two weeks, I called the store to check on the status of my order. The sales person said the glasses would be coming in "any day now". In reality, I did not receive them until four weeks after placing the order. I would call this false advertising. I would add that the lenses may not have been made locally--which could account for the slow delivery. When I had the lenses examined by a different optician, the manufacturing symbol for the lenses could not be traced to a company in the United States. 5. The lenses in both pairs of glasses appear to have narrow channels of vision for the progressive lenses. This feature can vary from one manufacturer to the next. With the glasses I bought from Southdale Optical, the peripheral vision on either side was poor. When reading, I found I could not read an entire line of text (five inches wide) in a paperback book. I did not have this difficulty with my earlier pair of glasses. 6. The right and left progressive lenses in both pairs of glasses did not appear to match each other. I noticed this immediately when I picked up the glasses at the store. After isolating the usable part of each lens for reading with masking tape, I discovered the right lens in each pair of glasses had half as much area for reading as the left lens. I had to lift the glasses up to read through the bottom edge of the right lens. 7. The store claimed their lenses were of the highest quality. At the same time, the manager admitted that teachers and lawyers, both of whom read a lot of material in their professions, often made complaints. He seemed to think people in these professions were the source of the problem--not the glasses. 8. The store staff suggested there might be a problem with the glasses prescription. This was certainly possible. However, that would not explain the kind of problems described above. Glasses prescriptions concern refractive corrections for visual acuity--not the placement and range of the progressive lens, which is determined by the manufacturer. The store did not offer a refund of any kind for the lenses. Even if I could have documented the problems with the lenses through a professional agency (which, by the way, is not offered or done by optometrists), there are no laws or regulations concerning progressive lenses. Buyer beware! There is an old saying, "You get what you pay for." In this case, I didn't get much. I had to throw away the lenses and buy new ones at a different store.

I recently had cataract surgery. Dr. Nathan Reader is the best. He's not only an excellent surgeon, he took time to explain the procedure in detail, told me what to expect and made me feel very secure and comfortable during the surgeries. I can't believe how nervous I was --perfect in every way. Thank you, Dr. Reader. Bonita Erickson