Heffington's

Quick and painless experience. Very efficient at getting my exam done and my glasses picked out. I was very impressed that I would be able to come pick up my glasses tomorrow, usually I have to wait 2-3 weeks anywhere else. Cool vibes of the place overall and really unique decor with lots of awesome plants!

Great experience here,in and out for exam and frame selection. Everyone was pleasant,and was able to get an appt within a week of calling! Also the lenses are going to be ready a week or so after that! So much better than the first place I went couple years ago for my first glasses. Great selection,place is neat inside. Would definitely recommend.

Thank you so much for the excellent care during my visit. From the moment I arrived, I felt welcomed and well taken care of. Dr. Bryce took the time to explain everything clearly, and the staff was kind, professional, and attentive throughout my appointment. I truly appreciate the positive experience and look forward to continuing my care with your office.

Unmatched in so many ways. Wish I could rate higher than five stars ...It was Gary Heffington who offered -- I didn't ask -- a couple of years ago to get my usual two-day order and pickup done in one day so that I wouldn't have to twice make the 140-mile trip from my home in Joplin to Springfield. Mr. Heffington is the kind of businessman I thought extinct. Otherworldly levels of detailed expertise, focus on the customer, empathy, patience, and cheerful interaction. His sense of humor is robust. I actually look forward to the long trips! ... This visit I had my first eye exam at Heffington's. The doctor could not have been more pleasant, detailed, patient, and reassuring. ... The entire Heffington's staff radiates an astonishing level of interest in the customer. ... Make your appointment now. Consider it the Christmas present you always wanted.

Wonderful people wonderful experience. I wish I hadn't put off my visit for so long. I didn't think my insurance would cover the surgery, but they explained it would. I'm so relieved . Thank you all so much. I have an appointment for my husband next week. They relieved a major concern in our lives. So don't wait because you think you can't afford it. Go now to Heffington! At least check out your options, you might be pleasantly surprised.

My eye doctor is very kind and really cares he is very reassuring and very thorough with everything I really like him I am doing an update on this as of January 1st 22nd 2026 I am still going to give them five stars only because of my doctor that I see there and his kindness today when I had to come back in for some other exams my eye doctor brought me my glasses and he said he could see they were crooked and that they would have to adjust them so I went to have them adjusted and the gentleman doing it was barely making any adjustments and wasn't trying to spend much time with me probably because my glasses are paid for by Medicaid last time I went in there a couple years ago and got glasses he left my glasses crooked too I gave up on trying to have them adjusted and I had another eyeglass place adjust them correctly I went back because I like my eye doctor he knows my eyes and he always gets my prescription right well this time whenever trying to get them adjusted basically in so many words the gentleman adjusting my glasses said that maybe it's my face I forgot the words that he used but that is what he implied and it turns out that this gentleman is the owner of heffington's and this is not okay to say to anybody so if my the problem is my face why is another eyeglass place able to adjust to my glasses why can I send my prescription into places like Zenni optical who don't even see you to adjust anything and they can send you glasses that are not crooked when I got upset and walked out and came back in and said how I felt about that being said to me and about what was going on the owner's hands literally started shaking yes he stayed verbally polite and respectful and he switched my frames but I feel I was treated like this because my glasses were paid for by Medicaid I bet you if I paid cash credit card or debit card I would have been treated differently and my glasses would have been adjusted correctly so I will be switching companies that's a shame because I really wanted to do the appointment to try to get contacts with my doctor here and Medicaid doesn't pay for contacts so that definitely would have been cash credit card or debit card

Heffington's optical was able to get me in quickly as I dropped my glasses and ran over them with my car on New Year's Day, so I called Heffington's North on Friday to see about getting in for an appointment, they had an opening at 11:00 on Saturday. I was asked if I had insurance. I texted them the information I was told what my co-pay would be before I even arrived. I went in for my eye exam. I was greeted pleasantly at the door, gave my name, verified information, short wait for my eye exam. Quick eye exam, then given a basket for glasses I tried on and liked. Staff was great too help with the shaping of frames to my face. Due to the prescription I have my glasses will be in and ready by Wednesday or Thursday. Heffington North is just down the road from work so a quick stop to pick up. I recommend Heffington's to anyone who wants good quality service.

The staff is very friendly, they made me feel at ease and really listened to me. They answered my questions thoroughly. Dr. White was extremely patient with my tough prescription.