Vision Clinic - Springfield

My mom had not had her eyes checked or a new prescription for glasses in many years. She's 86 years old and recently diagnosed with Dementia and after several months of her complaining with head aches and not being able to see, I decided to take her to see Dr Mitzi. The technician, Dr Mitzi and the staff at the front was so kind and patient with both of us, very thorough in the testing and helpful with payment options. I really appreciate the kindness and explanation about everything that they all gave us. Highly recommend Dr Mitzi and her staff (she's my eye doctor too)! Thank you Vision Clinic!

I initially scheduled my appt and my daughters appt back to back at vision clinic Springfield. I asked repeatedly about bringing my 3 year old and shared her background, what she went through as a micropreemie, and making sure they would be qualified to work with her and understood what needed to be done. I was told, yes ma'am, yep! Yes, we can do that! Absolutely. Don't get me wrong I LOVE my doctor that I see for myself as an adult but I think it's ridiculous that the staff didn't know how to work with my child. I literally had to take charge of the appt because they asked my daughter what letter is this? SHE JUST TURNED 3. Sweetie, can you tell me what this line is?? Nope, I literally took control and said can you show them where the birds are, the cake, etc. they tried taking pictures of her eyes and couldn't even do that. This appt didn't look remotely close to previous appts I have been at. I suggested multiple times, we can move forward with dilating her eyes but they weren't comfortable making her more upset. On top of that, we were referred to another doctor within the same office but didn't give the option to schedule. I had to call back and schedule. Why was I told that they could take care of the appt and walked out feeling so frustrated and upset. I still had to pay for her visit and we couldn't even get answers. Now to move forward with another Dr in the office and it's a "medical" visit and I have to pay more again when I should have gone to her in the first place. I'll come back as a patient because i love the doctor that I see but I have such a bad taste about how these tests went and how I took charge of the appt because they didn't know how to talk to my child to get the answers they need. They should have pointed us in the other direction instead of wasting our time.

I have always received great service by Dr Brad Lewis and his team. Lindsey was over the top in her exceptional customer service! I was so impressed with her I made it a point to remember her name to ask for her for future visits. Thank you, Lindsey for all your help!

I have been a patient of Dr. Sandy Rice for a few years now. Pretty routine as far as my eye health is concerned. However I have always appreciated and looked forward to the thoroughness of my exams. Eventually we started tracking my worsening eye dryness and cataract development. Dr. Rice very kindly and skillfully is guiding me to the next levels of treatment. I would absolutely recommend her and this clinic. Very first class, very comprehensive evaluations. Very satisfied with my experience and professional care. Kort Harshman DC

This is my second year with vision clinic and I am very happy to be their client. I went to the downtown Springfield location last year, and everyone was kind, informative, and made me feel comfortable. I was at the S. National location and everyone there was welcoming. The time I spent there was nothing to complain about. I feel that I have found my permanent doctor and clinic for my vision needs.

They put two different colored lenses on my prescription sunglasses, but would not warranty them (Within the warranty window) because I didn't add the scratch resistant coating and whatever else they were trying to get me to buy. Scratch resistant coatings don't make your lenses different colors.

I came in looking for some glasses. I ended up going somewhere else but that's through no fault of the business. The staff greeted me politely as soon as I came through the door. The gentleman working the floor, i believe his name was Kai, He was great. He went over a bunch of glasses with me. Talked about insurance coverage. He was very knowledgeable. Will definitely keep this place in mind for the future!

Excellent visit. It started with the tech I saw first, Aria??, possibly? She was very professional and efficient. Dr. Brad Lewis genuinely cares for his patients, listens to their concerns, and helps patients achieve the best possible vision correction. My optician (Lindsay) was outstanding! I've never found frames that I liked so easily before. She was extremely knowledgable and even adjusted my current frames to help them fit better. The entire team provides outstanding service.