Insight Vision Optometry, Las Vegas (formerly the Contact Lens Institute of Nevada)

Part I : As the mother of a 12-year-old boy, I feel morally compelled to publicly disclose the nightmare my son and I experienced while under the care of Dr. Lucy Chen (OD). After learning that she is affiliated with the Contact Lens Institute of Nevada, I realized that I have a responsibility to warn others to remain vigilant about her improper and unprofessional clinical practices. Dr. Chen previously operated two clinics in Houston -- Lakewood Eye Care and Queenston Eye Care (located at the same address, with only the name changed). Before seeking care from her, I strongly advise everyone to carefully review the many real patient reviews on Yelp and Google. The rebranding of her Texas clinic to obscure negative reviews is, in itself, a clear red flag. In August 2023, Dr. Chen diagnosed my son with mild myopia (1.58D in the right eye and 1.48D in the left eye) and strongly encouraged us to participate in a so-called "clinical trial" organized by Acuity. She claimed that without immediate intervention, my son would face serious risks such as cataracts, glaucoma, and retinal detachment, and that his prescription could worsen to 8.00D. She never clearly explained our legal rights as research participants. Instead, she used fear and a sense of urgency to pressure us into signing the informed consent remotely, bypassing proper compliance procedures. Under her arrangement, my son underwent a total of 11 so-called "clinical trial treatments" at Queenston Eye Care in Texas and at an office located at 8921 Research Dr, Irvine, California. The Irvine location was later confirmed to be unauthorized and unlicensed to provide eye care services in California. This site was neither approved by Acuity nor authorized by any relevant regulatory authorities and is currently under formal investigation.

Everyone was very helpful and knowledgeable. I appreciate the honest evaluation of the lense for my left eye from Dr Chen based on the testing and photos done by the thorough doctor trainee, and Dr Chen's cornea experience and expertise. She explained everything so that I understood my present eye condition and that which I might experience in the future w different methods of treatment. I will be receiving a new lense based on the result of the examination today. Thank you!!

I have been taking my son to the contact lense institute for over three years and every single time you are met with patience, kindness, compassion, and an absolutely wonderful experience. I would give them 10 stars if possible. Amazing doctor and staff.

Be careful going to this place -- the woman running it is all about the money. They'll tell you whatever they need to just to get you to pay upfront. I came in for a contact lens fitting, and the doctor went through the full exam without giving me even a ballpark estimate, even though I kept asking throughout the appointment. Then at the end? She hits me with a $5,000 quote for contacts. I've been wearing specialty lenses for over 15 years and have never paid more than $800. When I asked for my prescription to be sent to my long-time eye doctor in California, she said they could fax it over. Well, instead of a proper prescription, she sent a message that somehow led to my California doctor refusing to see me -- after years of being a loyal patient. It was clear she was upset that I didn't want to buy from her, so she tried to sabotage me from getting lenses anywhere else. Joke's on her. I went to another lens provider and got fitted quickly, respectfully, and professionally -- and only paid $600 for my specialty lenses. Nice try, but you didn't win.

I never think to leave a review for Doctors, but Dr. Woo deserves it. Going to an office and receiving care these days feels like bringing a car into a chop shop. There is very little communication and patient care. It is the exact opposite at the Contact Lens Institute of Nevada. I received personal attention and care from the moment I called to the moment I am writing this review. Dr. Woo answered questions that I didn't even think to ask which I find to be a comforting rarity as of late. Open transparency, attention to detail, one on one focus, and fast response in communication are all things that bring the level of care at this office to 5 stars. Highly recommend!

Dr. Woo and Dr. Wong are both amazing at their job! Two women of true passion for their filed of study. I saw Dr. Woo for a consultation of my R eye, from a long term injury. She sat down with me and got to know me and how the injury occurred. She was very knowledgeable and explained every test she was doing. She was able to provide feedback to the exact and had me walking out her office knowing I'd be able to get my vision back at least 90%! Dr. Wong is who I've been following up with after getting my contact, another amazing woman who takes the time to get to know you, explain how the contact works and provide accurate information of the process of the contact. Highly recommend these two amazing Doctors who show true compassion of their work and their patients. The front desk staff/nurses truly friendly and take their time as well to connect with you! Their office truly has that at home feel of being welcomed as soon as you walk in and make yourself at home! You won't go wrong with this team!

I just want to say that Dr. Woo is the best of the best in scleral lenses. For individuals like myself with keratoconus and having a corneal transplant done on both of my eyes, i have struggled going from one specialist to another and end up with the same results, a set of sclerals that will either fell out with quick movements or where very uncomfortable. That changed when I went to Dr. Woo, office, this Dr was able to fit me with a pair of sclerals that feel very comfortable, and i am able to see perfectly. I can wear my scleral lenses for 12 plus hours and have zero issues. The staff are very friendly and knowledgeable. Highly recommended. Susan, thanks for being very helpful.

I was hoping that I had found a doctor that could fit me into the correct lenses. Unfortunately, there were some unnecessary delays that did not allow for this. I feel that the doctor sold me on the lenses and then I never saw her again. The next person worked with me on the lenses. I saw her twice and then I switched to a different person. Initially you have 90 days to decide, but because of miscommunications/availability...I really only had my lenses for 2 weeks before I had to decide. This was a stressful experience and the lenses are truly hard to get used to. This was definitely NOT worth the money that I am out and I wish that I would not have signed the contract. Please do your homework before signing up for these lenses.