Victoria Mar

I was seen emergently as my eyes were red and i was in severe pain. I was seen by the doctor, and my prescription for medicated eye drops was supposed to be sent to CVS. CVS calls saying the doctor filled out my prescription wrong- forgetting to include her license number for the script, making it unfillable. CVS called the doctor, and they did not answer. I called the doctor several times and was told they'd call CVS and fix it. My wife even called and i was assured the correct prescription was sent in. Upon arriving at CVS for the third time, I was informed that it was never resent. It has been five hours at this time. I called them back, the doctor said they sent it. I went into the office, to find nobody sent the prescription. The office manager finally sent in the prescription five hours later, with me standing there. I would understand if they were busy and needed more time, however, I was told it was corrected and sent in, when in fact, it wasn't and I was lied to and forgotten. To me, it seems like its neglect and it is frustating I had to go into the office to get them to send over the correct information. It is required by law to list your medical license number when sending off a prescription and it causes undue delays in patient care by not filing out a valid prescription. My wife and I both have backgrounds in the medical field and the goal is to not cause delays in patient care, if i did something like this with a patient, i would have been written up or fired. I will not be coming back here.

It is so unfortunate that a policy hindered our family from seeing an optometrist that everyone raved about. After speaking with Jasmine and how she adamantly pointed out that there's limited space on the schedule and in consideration for others my family of four would have to divide our appointments across multiple dates. Having only one driver in the family would require multiple travels. With the way our economy is going this becomes expensive and time consuming. It is unfortunate that this place is not family friendly. I hope that this policy gets amended so that families would have an easier time scheduling. I would also recommend assigning more people to answer the phone since I'm not the only one having difficulty getting through to the office. Upon my arrival a lady said "I got multiple texts, but I can't get anyone on the phone" ... how unfortunate.

My husband and I have been a patient of Dr. Mar for years. She is a great DR.. She doesn't rush you out of the office like most that barely take the time to answer your questions.Exams are very thorough. Wanda C