Vision by Amel - Optometrist in Summerlin

There should be an option for -negative stars on Google. This "business" is absolutely ridiculous. I have had to call several times within the last two weeks to get an update on my wife's contact lenses that should have arrived two weeks or so prior to me even calling them. The lady who answers the phone every single time I call was never helpful. She has this tone in her voice like she's bothered to be explaining things to me that don't make sense and she dismisses every concern I've brought up. My wife works full time and goes to school full time so I assist her with calls and other things to help her. Part of this was to call this place of "business" and ask for an update on her contacts. Her contacts were ordered late by the doctor or whoever does the orders there & this was not communicated to my wife at all. It wasn't until a week later she had to call and ask what's going on. You would think a professional place of business would call and update their customers and maybe apologize for a mistake made on their end. Bare minimum stuff. Nope nothing. Cool. Contacts arrive and we don't receive any updates, not even a text. Again- we had to call and ask where they were. Half of the order arrived. Awesome. So my wife now has half of her eye (right side) that she can use contacts for and one left eye contact but we are now waiting for the remainder of the left eye contacts to arrive. Did not get an apology for this either. I'm explaining all of this to the rude receptionist lady today and she's snarky, not nice, not genuine, never was apologetic, and dismissed my concerns and put the blame and responsibility solely on the doctor. What place of business is this? I straight up asked if this is how they do business and treat their customers normally and I couldn't get an answer out of her. Unacceptable experience from all sides. I'm leaving an honest review not to bash this "business" but to offer a real experience that has been very frustrating overall. They don't even care to make it right which is what makes it worse. I will be posting this on social media as an authentic and real experience and I will be truthfully advising that if ANYONE wants bare minimum professionalism expected from an optometrist, do NOT waste your time at vision by Amel.

This location is amazing. I thought I was entering into expensive boutique when I visited. The staff is very friendly and knowledgeable. The staff also is very exotic and beautiful. The eye examination machine is very high tech and updated. I am more than impressed and satisfied with the service I received. My contacts were packaged in a beautiful Royal Blue bag. All I need is a flute glass filled with sparkling apple juice or champagne and I would stay all day to look at the Prada and Gucci frames

They showed no respect for my time or situation. Despite giving me rescheduling options, they canceled on short notice after I waited days. I can't recommend a place that cancels appointments they themselves confirmed, while expecting patients to just accept delays and distant alternatives. This was unprofessional. I wouldn't trust them with my care again.

Visited the optometrist for the first time in 2 years. Everyone was super kind and helpful. Dr. Amel took her time to explain things. Highly recommend

Zahraa helped me out the other day! She is amazing very professional and knowledgeable about everything. She definitely went above and beyond. Highly recommended.

Had an appointment and waited over an hour. People that came in after me got helped before me. They had a bunch of people waiting but there is no where to sit. All their glasses are super expensive. Customer service is sub par. I won't be returning.

The Dr was so nice and personable I felt like I was talking to an old friend and I'm extremely picky but they did have a problem with me taking my time to pick the perfect pair form me

Came in today to get a quote on a pair of frames that was bought from Gentle Monster. They recommend us to come here to get our lenses prescribed. The younger lady with glasses at the front was not friendly at all. She was sitting on the right side of the desk in view of the customer. She was very short in conversation, never even cracked a smile or smirk. Not really sure if she was having a bad day but the entire interaction with her was passive aggressive even the ending was super dismissive when saying goodbye. I was immediately turned off and did not want to continue with doing business here. Definitely will be looking elsewhere. Customer service I wish I could give -1 star. Attitude needs to be checked