Pearle Vision

I know this is an eye glass store, but I had to write a review. I don't normally do this, but WOW!!! They were so good here. From the moment I checked in until I left they were all not only very professional, but made my experience fun. Cristal was the tech who was helping me until I had the pleasure of meeting Dr. D. He was a Dr. I wouldn't mind hanging out with, never mind getting my eyes taken care of. Then when I was checking out Tina was bright and personable. Every single person there made my experience worth taking the time to write about. I highly recommend coming here if you need an eye exam or anything else related to your eyes! Thankfully I didn't need glasses, but I will be back for my next exam. I'll see you all next year!!!!

Went in to shop around for glasses I have been over due for years now I don't use my glasses often so I've been reluctant to get new ones How ever the process was effortless and so simple with Sherri there! She was so easy to work with, and she listened to everything I needed and wanted. All the workers here have always been so nice and accommodating. I have a nutty 7 year old and nothing but understanding from the complete staff !! I am more than excited to go back and try on my new glasses. I would like to thank Sherri for guiding me and being so patient with me through this.

I am not writing a review about the Drs at Pearle vision in Toms River. They both have been great in previous appointments. My complaint is against the store manager. She showed little restraint, and absolutely no understanding of a past receipt which really was of a no bearing on why we were there yesterday, but she made it into something with her attitude and lack of knowledge of what was going on. She overreacted and when I asked her to lower her voice, she responded no and that she would talk as loud as she wanted. In my opinion, it shows a lack of maturity of having an inability to admit that she had made a mistake when she read the receipt and to move forward. Maybe she enjoyed having an audience. Someone who is in customer service, especially who is the store manager regardless of where the situation was leading should've been able to de-escalate the situation instead of escalating it over something that she, as the store manager, should've understood, but unfortunately she could not understand and because she was called on that she reacted in the most unprofessional way that I have ever seen or witnessed in customer service. I know that my husband, myself and my son will never return to that Pearle vision in Toms River and I realize we are only three customers but we probably have spent over $1000 in glasses and eye exams and if this store manager continues to treat people in the manner she treated us I am sure that this store will lose many more customers. I'm sure that this means very little to anyone except to me, but I want to make sure that everyone is aware that any store manager who would yell at customer, refusing to lower their voice, snicker and make all kind of comments and answer with the words like Yup and and having other customer service representatives in that store snickering with her is just unprofessional. I'll get over it. There are plenty of eye doctors in the Brick area that I can use. Sorry that the two Doctors have to lose good patients and customers for their store but maybe in the future, they'll screen, train and hire a more competent store manager than the woman that was there on Friday. honestly, if I could give zero stars for this store, I would.

Finding the right lenses for me is nice and easy at Pearl Vision. Great choices and the young man who took care of me is the best. Never need to try on more than three or four. That is amazing!!!

So im not really sure what the last review is about, I find the staff extremely pleasant and efficient. The doctor found issues with my last prescription and fixed it. Everyone else did everything they could to accommodate me and make sure I was good to go, especiallythe manager. I highly recommend this office BECAUSE of the staff. Mike W.

I was there for a new set of glasses. I have been a die-hard LensCrafters customer for years due to a few great employees, their customer service and selection but I wasn't happy with their selection the last time I was in their store in Toms River. So on a whim, I remembered Pearle was across the street. I stopped in and much to my surprise I saw Bill my favorite (LensCrafters employee) now working in Pearle in Toms River. (The entire staff was lovely, also ). Within minutes he helped me find the perfect set of glasses for my face. I even bought 2 pairs. (Bill knows I'm a big pain the ass when it comes to finding glasses.) He is the BEST OF THE BEST! He knows how to find the right shape, size, color etc. for his customers. Now, I won't go anywhere else as long as Bill is in your store!

So disappointed with their service. I went in today for an annual exam and after the pre testing, when asked if I was having any concerns, I mentioned that I had a stye and wanted the doctor to look at it. Because of that, the tech told me that we couldn't continue with my annual (which would be 100% covered by my insurance) and it would need to be a regular visit with a $80 copay. I informed them that in the past, I had these concerns and it was never an issue but they didn't care. They just wanted to fatten their wallets instead of caring for their patient.

Went to Pearle Vision in Toms River. Associate assisting us w picking glasses out was extremely nice and helpful. Try to work within our budget also. The exam process was very smooth also.