Gallup Vision Source

Terrible service!!! 3 of my 4 kids got glasses here at Gallup Vision Source (GVS). Using Gov't insurance you have to wait 2 weeks to receive glasses, because they have to ship them to a lab back east to be made. When GVS received them back they said 1 of the lenses was scratched, so they had to shipped them back, I had to wait another 2 weeks. When we got them back the 3rd time the frames were wrong and the fixed lens had the wrong prescription, so they had to ship glasses back and then charged us another $40 for the right frames, which was their mistake. It took GVS 4 times (2mths) to get it right. My youngest sons had 1 lens damaged and had to be shipped back to lab... still waiting. Staff is nice upon first contact, but very rude when things go wrong. I took my oldest daughter to Bishop Optical and got her glasses in 1 HOUR...WOW!!! Me and my 4 kids will not be going back to Gallup Vision Source.

After I checked the insurance coverage I found out that Insurance covers 100% of the cost if you choose a certain brand of contacts, which are name brand. Instead I paid 117 dollars for a 6 month supply. And they took 100% of my allowance for 1 year. So in 6 months I will have to pay at least another 117 dollars. My insurance told me that they had every right to not carry the brands they pay 100%, but I certainly would have went to a place where the lenses were covered 100%. Buyer beware when getting contacts. Check on the price ahead of time and find out what the cost will be and the coverage. I think what Gallup Vision Source did was deceptive.

I don't know about this place , I had placed my order on new lens about a month ago , but they never placed my order. At the time I dropped off my frames the tech informed us that he was gonna send my glasses off to the lab the next business day and that we didn't need to pay for anything until my glasses are done , so I've been waiting a month, no calls , and no glasses .... so finally I called them up and so until now they tell me I have to pay remaining balance before sending glasses off .... wtheck ! ... the least they could've done was to call me when they found out that they can't process the order until payment was made ..... this might be the last time I use this place .....

Clean office, friendly staff, affordable prices. Dr. Blake is really nice and does a great job!