SightMD NY -- Garden City, New York

Great facility! Front desk staff extremely friendly and thor*ough! Especially tbe supervisor who checked me in. I was impressed with how she handled her staff. It was very professional and caring with them. Her tone And mannerism of speaking with them was highly professional and caring toward them. House she relayed instruction toward her. Staff was highly impressive.

I had a great experience from start to finish at SightMD NY -- Garden City. The facility was very clean, and the entire staff was friendly and knowledgeable throughout my visit. Dr. Svitra was excellent--he took the time to go over my results in great detail and made sure I understood everything. I highly recommend this office for anyone looking for professional and thorough care!

I had a 9:20 appt and Levins was very helpful and responded politely with my requests since my hearing is not too good. I made sure dilating eyedtops will follow soon with the doctor and so the visit went well. Check out: I signed out for a copy of my check up results to share with my primary doctor. Today was the first time I met Dr. He. Very patient with my questions and her directions were clear . Thank you for having a caring staff.

The wait time was long. I arrived at 2 pm 15 minutes early, having already filled my forms online. The center was crowded and there were still additional forms required. I was brought back for routine testing about 2:45, 30 minutes after my appointment.The support personnel were professional, but clearly overworked. The testing room for portions of the exam was disorganized, with equipment scattered about, no privacy screens, and some concern for careful cleaning before reuse by the next patient. Most positive in my experience was my examination by my doctor, Dr Doshi. She was thorough and is a highly competent diagnostician, and patient centric professional. The last unpleasant surprise was being charged $60.00 for a prescription for glasses with a service fee added to that of a buck and change. This is the first time I have ever been charged for a prescription. The insurance payment for the service is considerable and should be providing enough profit without this charge.

Competence, courtesy, cleanliness, (all the obvious things) exceed the standard. Unfortunately, some departments are severely understaffed resulting in unrealistic wait times for routine exams. I am having difficulty understanding why a routine follow up visit can often exceed 2 hours. Management should make this a top priority in determining what is taking so long to accomplish routine tasks. Also, new scheduling system is a promising addition, but for now there are flaws that undermine the benefits of this system which will not go away without an organized "get well " program. In my 10 weeks at your facility, there seems to be a lot of problems that aren't going away. Vendors, users, customers, managers can bring a lot of attention to getting things fixed Asap.

This facility came highly recommended, as did Dr. Catherine He. I arrived at 11:50 AM, checked in with the medical assistant, completed an eye test, and then waited until 1:45 PM before ultimately deciding to leave. During that entire time, neither Dr. He nor any other physician checked in with me. Based on my experience, I would not recommend this office. It appears they prioritize volume over quality of care. There are established insurance metrics for wait times and patient flow, and it was clear they were significantly overbooked to maximize the number of patients seen. A brief acknowledgment or update from Dr. He would have been appreciated. I intend to speak with my health plan regarding an audit of this office's scheduling practices and wait times. While the office staff was courteous and attempted to reach a supervisor, they were unsuccessful. Unfortunately, two hours were wasted with no communication from the clinical team..

Great overall experience and excellent patient care and attentiveness from assistants Vexy and Isiah and others, as well as expert insight from Dr Immanuel explaining and clarifying treatment options. Also, extremely grateful to office manager Charlaine Lamonier at checkout for her calm, caring, poise, patience and professionalism when answering numerous questions at length re: billing & insurance issues and making suggestion for follow up appointments. Much appreciated how Charlaine dedicated considerable time to satisfy ALL my family's inquiries then scheduled my next appointment for optometrist.

Charlaine Lamonier at SightMD is extremely professional and runs the office beautifully. She is involved in every aspect of the practice and makes sure everything operates smoothly. Her dedication truly shows, and it makes a big difference in the patient experience.