Robert Arleo, MD

Excellent! I found the whole process of my cataract surgery to be professional, painless, and personal. My experience, beginning from reception to technicians, to check out (especially Dr. Arleo) were outstanding. Every detail was explained and all my questions answered. I know Dr. Arleo does countless of these surgeries and I was one of twenty patients that day but still felt "cared for" as if I was his only patient. Plus the hospital staff were more than accommodating and sensitive. Well, I could go on and on, but as you see, I think the picture is clear.

I have only wonderful things to say about Carey, who runs the Optical Department. I've known her for many years and she remains one of the warmest, most professional and friendliest persons. I value her advice on eyeglasses, her fittings are always perfect, and I rely on her expertise. Dr. Arleo's office is extremely well run, the front staff are so nice and always professional, I like Dr. Conroy a great deal and have received excellent care. But when returning back to Dr. Arleo, the one thing that "sealed the deal" for my returning, was that Carey was still there to help me!

I've been seeing Dr. Stockwin at Arleo Eye Associates for a few years and am very happy with her. She recently found a hole in my retina which needed to be repaired within a week or two of when it was found. Since I had not met my deductible for my health insurance, they would not cover more then $20 of the procedure. When I called Arleo's office to discuss a payment plan I was told, flat out, that I had 60 days to pay the bill in full. I do not make much money and the bill is over $1600. I far from pleased that Arleo is not more flexible with payment and am looking for another place to go for my regular check-ups.

Hustled for surgery!! I called specifically for a comprehensive eye exam with the MD. When I arrived for this appointment I learned I was not going to see an MD for my exam. Somehow they "squeezed me in" to see an MD. I asked for a contact lens exam as well, an additional $113.00, not covered by insurance. Trial contact lenses were ordered at the new scrip level. At the end of my stay in Ithaca I learned that they would not release the contacts to me without another appointment. Sadly, I was out of time and off to my flight. No new contacts in hand. I was also hustled to get cataract surgery! Once I returned home my husband, a retired opthalmologist who practiced at Scripps, examined the Dr's notes and stated that I was "no where near ready" for cataract surgery with corrected vision at 20/30 and 20/40. I was told at the practice "not to waste any money on new glasses or contacts, you need surgery!!!" I am now awaiting the release of my contact lens prescription for which measurements were made. Do you think I'll be required to travel back 2000 miles to to pick up my trial pair before they release the prescription? Lastly, with the exception of Matt, the technician, the bedside manner of the providers could use improvement. Cold, unprofessional, rushed.

I will only buy glasses from Carey, and believe me I have about 20 pair from her. She is patient and works with me to find a frame that will fit my face & my style. She is the best at lens recommendations. To get the same quality of lenses anywhere else you would have to upgrade and spend the same amount of money, so I prefer to purchase my glasses here and get the great experience with Carey and her staff!

My experience with Dr. Arleo and his staff was very professional. I felt I was in good hands and I was. Five days post surgery and I am happy so far. No problem with support staff as well.

Be prepared for sticker shock. The eye exam was average, and not terribly priced. If you should try buying glasses there, however, bring your wallet because mine costed $900 (for a no name brand frame). Claimed 10-14 day turnaround, (which is absurdly long considering the price). If you have a simple prescription, just ask them to measure your eyes (for an extra fee of course) and buy your glasses elsewhere. Stupid expensive eyewear.

I have been a customer of Arleo Eye Associates for a long time, and received really good care in the from Dr. Stockwin. I wish I would have been able to continue my care with this office, but I was insulted by their office manager and was not allowed to talk with her supervisor about my experience.