⭐Customer Reviews
3.9
★★★☆☆
209 reviews on Google
The Optometrist here is the only doctor that diagnosed my correct glasses prescription. He is extremely great in his profession and I trust him completely. Ken helped me pick out frames with the utmost patience and was also very knowledgeable, kind and friendly. Lauren was also wonderful, knowledgeable and extremely helpful, and has been a staple of experience there since I first started going there many years ago. She was always there to fix things if my great-quality glasses needed tweaking, which was not often at all. I highly recommend Sterling Optical.
The service here is always great. The team is so helpful and has a great eye for finding glasses. The environment is always so inviting and professional. The rep Jess was great and worked with me through the whole process. I highly recommend this eye spot as your go to.
Knowledgeable and friendly staff. Went looking to be measured for a special distance pair of glasses. They understood exactly what I was asking for. I have had issues in the past trying to get that done and they did it with no trouble at all. Overall a great experience for me, I highly recommend.
I made my first visit yesterday due to broken frames on my previous pair of glasses that I purchased elsewhere. I called to see if they would have frames that would fit my current lenses. Dave told me to come in that they would do what they could to help. When I arrived they made it a mission! Dave and Lauren were truly kind and helpful. I left with new frames and a new eye care place.
This location specifically the staff lack customer service. They fail to greet you, I went in for an exam to put my prescription on my on glasses that I provided, checked my insurance and failed to tell me what I'm covered on. Quoted me and said "you have a bit of a copay" not telling me what the copay was. I have full coverage because they were an in network provider. I also didn't receive paperwork for the payment breakdown I neither did he break it down verbally.
I feel scammed and already gave down my deposit.
I recently here to find a pair of glasses to elevate my new look. An associate named Jessica, helped me find a pair of glasses that not only enhanced my features but also made me feel confident. 10/10 recommend her for everyone looking for a new look!!
My partner had a very bad experience today (1/2). I called ahead to schedule his appointment and spoke with Ken, specifically asking if his insurance was accepted, and I was told that it was. I also requested a contact lens appointment. However, when we arrived, the doctor only performed a glasses exam and appeared very rushed. A proper contact lens exam was not performed.
We were then told that the doctor wanted my partner to use glasses first before contacts, which felt unnecessary and appeared to be an attempt to have us spend more money on both glasses and contact lenses, rather than providing the service that was originally requested.
When I later spoke to Ken in person, he explained that the doctor had to leave at 4:45 PM and therefore could not complete the contact lens exam. This was extremely frustrating, especially since my partner's appointment was scheduled for 4:30 PM, which should have allowed enough time. This information was never communicated to us beforehand.
Overall, this was a complete waste of our time and very unprofessional. We did not appreciate the lack of communication, rushed care, or the lack of consideration for our schedule at all.
Absolutely Outstanding Experience!
From the moment I walked into Sterling Optical in Newburgh, I knew I was in the right place! The team was friendly and professional, but Ken took the entire experience to another level. His attention to detail, patience, and knowledge were beyond impressive. He made sure I got the perfect fit, explained every option clearly, and went above and beyond to make sure I left completely satisfied.
Ken truly cares about his customers -- you can feel it in the way he listens and in the care he puts into every recommendation. It's rare to find someone who combines professionalism, expertise, and genuine kindness the way he does.
If you need glasses, contacts, or just want an honest, top-tier experience, ask for Ken at Sterling Optical in Newburgh. You'll walk out seeing clearly and smiling big!
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[?]Frequently Asked Questions
Where is Sterling Optical - Newburgh located? +
Sterling Optical - Newburgh is at 1221 NY-300, Newburgh, NY 12550, United States, Newburgh, New York 12550.
What services does Sterling Optical - Newburgh offer? +
Sterling Optical - Newburgh provides comprehensive eye care including services for this business. Call +1 845-564-3522 for specific service availability.
What are the opening hours of Sterling Optical - Newburgh? +
Sterling Optical - Newburgh is open 10 am-7 pm. Closed on: Sunday
Does Sterling Optical - Newburgh accept walk-in patients? +
Sterling Optical - Newburgh in Newburgh accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Sterling Optical - Newburgh? +
Consultation fees vary by service at Sterling Optical - Newburgh. Basic eye exams typically start from $50 to $150 in Newburgh, while specialized treatments and surgeries may cost more.
Is Sterling Optical - Newburgh equipped for emergency eye care? +
Sterling Optical - Newburgh provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Sterling Optical - Newburgh
The Sterling Optical store in Newburgh, NY is where you can find the best value on professional eye exams, eyewear, contact lenses, and more. We make exceptional eye care affordable for the entire family. Our store specializes in providing state-of-the-art eye exams that are conducted by a licensed and certified optometrist. Additionally, we carry high-quality value frames and lenses, designer frames, specialty contacts, prescription sunglasses, and a wide range of other optical products and services. We are committed to providing you and your family with the personal attention and unbeatable eyewear selection that's required for a truly exceptional eye care experience. We're confident that you will be more than satisfied with the courte...
How to Get Help at Sterling Optical - Newburgh
To visit Sterling Optical - Newburgh in Newburgh, call +1 845-564-3522 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Newburgh?
Choosing a verified eye clinic like Sterling Optical - Newburgh in Newburgh ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.