Empire Visionworks Oneida Plaza

The one optician that was onsite (Lisa) was extremely rude. I've been to other locations where the experience was excellent and the employees were very nice. Lisa was not aware of what was covered under the insurance and was very rude to my wife when she had questions. We will be going to the New Hartford location for all future appointments even if we have to wait based on this experience.

My experience at Oneida VisionWorks, though not the outcome I was hoping for, was extremely pleasant and satisfying. Though I need to see a retina specialist, they went out of their way to get a referral to them promptly and I already have an appointment with specialists. Two thumbs up for Dr Kaplan and all the employees there.

The eye exam and doctors were wonderful. Lisa, the sales rep selling frames and lenses, was less than great and overall gave me a bad feeling about going here and that's crappy because I've gone to this location for a long time. Lisa is a poor sales person and you should have someone more people oriented there and with a better attitude. Poor experience buying glasses and I'll go elsewhere next time. Came on 02/27/26 at 6:00pm to try and have a pair of frames fixed and the only sales person was extremely rude and inconsiderate. When I told her I had this pair fixed here before, she proceeded to tell me I did not. I don't recommend this place, go literally anywhere else. I'll be going to the New Hartford one. Lisa who works in Oneida is rude, short, and doesn't understand or know what true customer service is. Do better, Lisa, you are terrible at your job

The best vision place I have ever been too. I am 48 years old and I have gotten glasses multiple times in my life and no doctor has ever gotten the correct prescription until Vision works. All the staff were wonderful and very helpful. I can't recommend them enough!!

Scheduled an appointment online for my son with the Optometrist to do an in-person appointment; however, was told (when we were already at Empire) that he had to be transferred to a telehealth appointment. This option was not preferred and was a drawn out process that took an excessive amount of time. Several months later, my husband and I stopped into Empire to schedule him an eye exam and inquired about him receiving glasses for work. We were told that they accepted his employer paperwork and he could get a new pair of work glasses. We received a phone call a few days prior to his appointment saying that the doctor was unavailable; however, a telehealth appointment was available. He attended the appointment solely to needing glasses for work as soon as possible. My husband stated that this appointment was frustrating as the internet at Empire wasn't working properly and it was yet again, a very unpleasant experience. The telehealth appointments shouldn't be prioritized as they are an inconvenience and do not go as intended. Additionally, he was prepared to pick his work glasses out and was told that they do not do that at that Empire location and we were both told incorrect information. My husband has to now go to a different Empire location to pick out and purchase work glasses that participates with his employer. Such a hassle and inconvenience that could have been avoided if some of the employees were better trained. My husband will be transferring to another vision location to get his care. I have been trying to get ahold of Empire for several days now to PAY a bill. I have been on hold each time for more than 20 minutes and have called two different numbers, both with the same outcome, no answer. I have also tried calling to file a complaint for the above details and how incredibly impossible it is to get in touch with any customer service representative via phone. Some of the employees employed at Empire are pleasant while others are not. The way that some of the employees speak to both the customers and other employees they are employed with is disrespectful and unkind.

Absolutely love how wonderful this location and service is. Kylie and Lisa are just wonderful and both helped me alot. Kylie went about and beyond to help me search for a frame I thought was discontinued. Lisa covered all of my concerns. Just lovely customer care at this location. Thank you ladies. :)

I did a tele-health appointment. It was simple, thorough, and all the employees were kind and helpful. I appreciate their selection of glasses and found this to be an easy and pleasant experience.

I had such a great experience! This was my very first eye exam and they made me feel welcomed and comfortable! Scheduling my appointment was super easy, the front desk was warm and welcoming, the women who did my eye exam was super humorous and kind, the doctor was very nice and a charm. Now i believe at the end of my experience I was seated with Michelle Goody. She was a blessing. I don't know what she did but she worked some magic and saved me hundreds of dollars for my glasses and I couldn't be more blessed. Overall my experience was great and I would highly recommend going to Oneida instead of East Syracuse!