LensCrafters

Dannika was superb in ordering new reading glasses for me in a timely fashion. She was very friendly & helpful. She also went out of her way to provide some extra requests such as tightening other glasses & exchanging lenses for me. I greatly appreciated her kindness & therefore, highly recommend Lens Crafters in Poughkeepsie, NY.

If it weren't for the nice doctor it would get 1 star. I used to go here as a kid. This was the place I learned how to put contacts in. It was nostalgic to come back after getting new insurance. But it was not so nostalgic when I left. The front desk individual had a sour look on their face. They look at you over their glasses at you like you aren't supposed to be there. I told a few jokes and it didn't get a laugh out of her which, fine, whatever. Trying to break the ice. They just seemed to be in a sour mood. Then came the pre testing. She seemed annoyed she had to do it to begin with. When it came to the glaucoma test I've never had someone do it so poorly. I was blasted with air 6 times in each eye because she couldn't get the test right. Never in my 15 years of getting my eyes tested and looked at has that ever happened to me. I wanted to cry because I was so uncomfortable. Then with the retina scanning she seemed annoyed because I couldn't get it right. It's a sensitive machine. Just all around terrible experience with them. The doctor was nice. Very informative. Then he asked me if I needed contacts I said yes so he says let's order trials then made it seem like he ordered them. I was in the room when he said "alright those are ordered those will be here in a few days" it had been over a week so I called them. They acted like they had no idea what I was talking about. Then I got put on the line with the front desk lady who was annoyed with me last time and says she's the one who's supposed to order contacts. Okay then why did the doctor and I walk right passed the front desk and then have me check out with the retail side???????? Get your act together lens crafters and hire a new front desk person. They're miserable. I've never been more irritated.

Dr Inouye is the best - always talks you through your entire exam, explains everything and always ready to answer questions. Eugene is also fantastic. While I was there he was helping someone with contacts for what seemed to be their first time. Just over-hearing their convo, he was patient, professional and friendly. I love this office.

Great experiment choosing new frames with Danica's help. She was also good At explaining progresssive lenses--my first time buying them. I feel confident in my choice and can't wait to get my new glasses!

For the LensCrafters in the Poughkeepsie galleria Mall I Had to wait almost an hour after my scheduled appointment after they tried to pressure me to cancel it earlier that day. I had scheduled this appointment month ago, the service leaves much to be desired there are many other places to go have your eyes checked and get new glasses any one of them would be better than go to this location. That reply indicative of how you treat your customers and how any potential customers should beware before considering doing business with you in the future, not only did I submit my complaint as you mentioned with no response but when you call customer service they direct you to the website as well for which you get no response. Telling people to submit their concerns in this instance is more of a tactic to put off someone rather than deal.with the issue

Dr Inouye was absolutely fantastic!!! We was super kind and informative, and explained the entire process clearly in language we could understand with ease. We will DEFINITELY be returning to visit him again.

Very clean, & a large variety of glasses for all size faces! Although my insurance was out of network, we still got a great deal for my daughter's glasses because of sales they do in store!! The woman who helped us was fantastic, & we got our glasses almost 6 days sooner then expected!! 100% recommend to anyone looking for options!

I went into lens crafters recently to purchase glasses with my boyfriend. It was a busy Monday night when we walked in, but Zeke made the experience effortless and simple. We came in with a prescription received by another provider, which was printed with the wrong date on it. Instead of turning us away, Zeke got everything prepared for us with the prescription we had and advised us to have our Doctor to fax in the correct prescription and call back in to pay at that time. When I called back after having the doctor fax the new script, they knew exactly who I was, and had all of our information ready to go. When picking up the glasses, we were greeted by equally friendly and helpful associates who almost seemed to expect us, like we were old friends. In my experience with chain stores, I don't typically receive this type of customer service. After my experience here, I will now get my glasses from lens crafters in Poughkeepsie, as my boyfriend always has. Thank you again to our new Friend Zeke, and the rest of our Pals at Lens Crafters!