LensCrafters at Macy's

I did not expect to have the best experience ever at Lenscrafter. Everything from the no-wait time (ok, maybe I was lucky to have arrived when there was a lull), to Stephanie's professional and customer-focused approach i got two pair of glasses, and she thoroughly answered my questions sometimes more than once! I got to see Dr Barri, another unexpected bonus, whose chairside manners are impeccable. I was equally blown away by the technology, and the tech person's ability to get all measurements to get the lenses fitted in barely a blink of the eye! I am delighted with the experience, and look forward to a fruitful ongoing relationship with this store-- Lenscrafter at Macy's.

Your associate Wallace is a true professional. He was able to assist me with multiple requests, in very little time. My transaction was seamless, and friendly. I enjoy coming to this location for their good mix of current styles and iconic brands make it an easy choice.

My journey finding a competent, friendly, and professional eyecare provider went beyond customer service which really began on 9/22/25 with a call to my eyecare insurer Davis Vision via WellCare by Fidelis. After speaking at length to a wonderful customer service representative to find a provider who took my insurance this is what transpired: That said, my journey continued on 9/23/25 where I had discovered Lens Crafters eyecare provider located in Yonkers in the Ridge Hill Mall at Macy's. When I finally called that venue I had a wonderful customer service experience and during our conversation Courtney sadly expressed that unfortunately they were out of network. But, this is where Courtney was determined to research other ways to see how to accommodate me and my insurance. To say she went above and beyond is putting it lightly! At this moment, I was immediately taken aback by her efforts, determination and perseverance to research other ways on how to accommodate my eyecare insurance needs but ultimately fell short of her endeavor. With all that, she still offered some discounts as an incentive to help me make my decisions. And after all that, l still made an appointment with her just because I felt compelled to do so just based on the amazing customer service she provided me and I still wanted to keep my appointment just to see what I may find there at her Lens Crafters store to fulfill my eyecare needs. Finally, Ms. Courtney expressed her gratitude and also said "if I found an eyecare provider that will take my full eyecare insurance then by all means please take that opportunity!" She totally understood my position with no hard feelings! That's the advice of a true dedicated and compassionate service agent who just so happens to be the stores manager at that particular Lens Crafters location! On a scale of 1-10 Ms. Courtney showed true compassion and professionalism throughout my entire time speaking with her and with that said, Courtney gets a 10+++ from me! Courtney is the epitome of what an effective customer service agent and manager is. In addition, her level of CARE equaled that of a 5 Star Hotel Concierge and how to execute such service. All customer service agents in every industry sector should take HEED! Courtney, ROCKS!!! Thank you, Courtney for all you do! Kind regards, Alexander D. Morrison An Extremely Happy Future Customer!

Told me my glasses would be ready in a week but it's been 2 and nothing. I've been calling the store to get a status no one picks up, at one point some one picked up and then hang up. One star is too much

Went to Macy's yesterday to return frames that were ordered online. The kind woman at customer service informed that they had to be returned at Lenscrafters on the 2nd floor. When I went to that department, the woman behind the register stated that they aren't Macy's and I'd have to make return downstairs. Macy's in-store customer service kindly processed my return, although it should have been done by Lenscrafters.

We visited LensCrafters in Yonkers and had an excellent experience with Mr. Wallace. He went above and beyond to help my wife find the perfect pair of Tiffany reading glasses, making sure she got everything she needed while also saving money. His professionalism and care made the process easy and enjoyable. Highly recommend Mr. Wallace and this location.

My appointment was at 12:40 and I am still sitting here more than an hour after and the doctor is having a conversation with a patient. I am never coming here again. I've experienced the worst service at this place. The Dr said I can get a lower prescription of my contact lenses so I contacted the place several times to get it sent over to me. Several times no response. Finally I reach them Surprise! They can't email contact lens prescriptions, but they can eye glasses. They can fax though. What??? I never had an issue like that. They are perfectly allowed to do it by law. Very unresponsive and difficult. Will never go back there again

I wanted to take a moment to recognize the exceptional service I received from the sales representative/ Manager during my recent visit to the LensCrafters located in the Macy's Cross County Mall (Yonkers, NY). From the moment I walked in, Kendra went above and beyond to ensure I had a great experience. She was incredibly friendly, knowledgeable, and attentive, taking the time to answer all my questions and provide personalized recommendations based on my needs. Her positive attitude and genuine care for customers truly made a difference, and I left feeling not only satisfied with my purchase but also impressed by the level of professionalism & courtesy displayed. It's clear that Kendra takes great pride in her work, and I'm grateful for the outstanding service she provided. I highly recommend this location and will be sharing my experience with all my friends and family. Thank you so much for making my shopping experience so memorable!