InSight Family and Pediatric Eye Care

I've been going to Dr. Belanger fir over 10 years. My previous eye doctor retired and recommended her. She is very through in her eye exams. Being a diabetic, it is important the have yearly exams. I've also purchased 5 pair of glasses from her and happy with the results. If I had any issues with the glasses, she resolved the problem very professionally. I highly recommend InSight Family and Pediatric Eye Care.

Our experience with Dr. Belanger was very good. My children received thorough eye exams and she seemed very professional and knowledgeable. I can't give 5 stars because I found dealing with the office overall to be frustrating. The phone does not seem to be answered, so making an appointment requires leaving a voice mail or sending an email and waiting for a call back that does not come the same day. Also, I found the contact lens fitting fee (which is not always covered by insurance) to be very high. It was more than double the amount I paid at our prior optometrist.

Dr. Belanger is one of the best eye doctors I've ever been to. She is very knowledgeable and has a good understanding of frame fitting, eye testing, etc. I highly recommend her for eye care needs. That said, I am giving a 4 star rating only because I find it difficult at times to reach the office. Staffing could use improvement. Once that is resolved, definitely a 5 star for this office.

I was pleasantly surprised at the individualized attention I received. I was not rushed, the exam was thorough and things were explained better than I've ever had them explained by anyone in my twenty years of seeing eye doctors. The personalized visit did not end after the exam. Janet and Dr. B. both took turns helping me pick out frames. They acted like a best friend would and told me when a frame was not the best look for me! When I returned to pick up my glasses, Dr. B. made sure the fit was perfect and explained the basics of eye glass cleaning, which I had never had explained before! My entire experience was pleasant from beginning to end! Thanks so much for providing such thoughtful and personalized care!

My hubby and I had our first appointment with Dr Belanger yesterday and it was a breath of fresh air in the medical business. I work in the medical field and appreciated Dr B's attention to detail with the exam and hands on testing. While she has what I assume to be state of the art testing she was very hands on with her test and didn't rely on machines to interpret results like my past Dr. (who I had no complaints over, he was just about 50 minutes away). While I had no complaints with my previous eye DR I instantly was thrilled to have found a new one in Dr B. She introduced me to a new contact that helped with near and far sighted vision and showed me images of an old small trauma in the back of my eye that no one had ever mentioned. My appointment was by far the most thorough of any eye exam I have ever had. Another thing I really like is we had NO pressure to go and pick out expensive frames etc... the two other Drs I saw before were almost like being taken to the gift shop after your ride at Disney. The glee and excitement over sending me to pick out new (costly frames) always seemed to be more important to the offices than my testing. We didn't feel this way at Dr B's practice at all. Dr B also noticed a medical issue with my hubby's eyes, something that was never mentioned before. Her conservative approach with dealing with that was very impressive as she could have certainly continued with a more costly exam but her goal is to treat condition before doing so. EXCELLENT Optometry experience. We didn't know she specializes in pediatrics too, so that is a PLUS

My wife is a fourth year med student and rearranged her very busy schedule for an eye appointment. She sent her insurance pics in advance as requested, but when she went to her appointment today what she got appeared to be an inexperienced staff who apparently couldn't confirm her medicaid. My wife has been here before and nothing on her end has changed. Instead of the staff getting the lady that owns the practice to help sort this out they simply turned her away. This practice showed they absolutely do not care about their patients. My wife is in the middle of an emergency medicine rotation and works long hours almost every day of the week. Thanks Insight for blowing the one day she purposely took off for her appointment. We will find a practice that has their act together and cares about their patients time as much as their own.

Dr.Balenger is short staffed, overbooked, and clearly having staffing issues. If you are looking for a Dr. that values your needs and time frame keep looking. Her staff is not prepared to help with insurance questions. Instead Dr. Balenger asked me to call the insurance company for reassurance that I had coverage. As difficult as this proved to be, once I reached them and was reassured, and had them speak to the Doctor's front desk assistant, this still wasn't sufficient for the Dr. This was my 3rd appointment for a contact lens fitting. I had a very specific time frame, since I was leaving for an international destination. At the beginning of the fitting process the Dr. was aware of my time frame. As things turned out, she had scheduled me for a 4 pm appointment, (her scheduling convenience, not mine), the day before I needed the lenses, that ran on to after 6:30 that evening. I spent most of my time waiting. I observed other unhappy patients leaving after waiting over an hour. I was hostage to the situation, since I had paid for the fitting and had no prescription in hand. Once I received the printed prescription, I discovered it was too late to receive the lenses, even by overnight delivery, prior to my trip. Living internationally can be challenging. This kind of service, in my limited time back in the USA, is extremely frustrating. I had no idea it would be so difficult to order the lenses, that no one in the area stocks them, that the Doctor was not managing all of this into her fitting schedule with me. My trust in her was misplaced. She is very terse and seemingly self absorbed. This was made evident each time I would get situated in the patient chair with the awkward footrest. Without looking at me she would say, please shut the door. It took me two times of heaving myself out of said chair to learn her "ways". This is a control freak who is outta control.

I had a great experience especially since I had to reschedule a few times due to my work schedule. Jennifer is so sweet and helpful. Dr. Belanger is incredible and really makes sure you understand in detail so now I'm going to take my entire family there and give out recommendation. If you want a great Dr that cares about you and your eyes come here you will not be disappointed!!