LensCrafters

I am giving Lens Crafter and Fox Eye a 1 only because the numerical grade does not go lower. I made an appointment close to a month ago, received confirmation the appointment was set. Then 2 hours just before the appointment I received another appointment confirmation. I proceeded to drive over 100 miles to arrive 20 minutes early. Upon my arrival they informed me that they had previously canceled my appointment, even though I had the text showing my appointment confirmation. I asked for a manager and the person that was telling me my appointment had been canceled said she was the manager. After several minutes of back and forth I was told there is just nothing they could do. They made no attempt to work me in, even though they were clearly at fault. I walked out and stepped into Lens Crafters next door to request corporate contact #s. The manager said they were two completely separate companies yet went on to state, that he was her manager and that the manager of Fox eye care worked for Lens Crafters. They claim they are separate as an attempt to excuse themselves from any responsibility. I found both to be incompetent, completely unprofessional and they couldn't care less about their customers. I, nor any of my family members will ever go here or any of their other facilities again.

Roston was exceptional! Extremely knowledgeable in navigating our benefits and options. Very patient and we left with 4 pairs of glasses, exactly to our liking. Strongly recommend!

Excellent customer service. Professional in every way. I would highly recommend Len's Crafters for all of your eye care needs.

Sarah was great. It was a quick and easy process to get my glasses ordered as a brand new customer

The staff was kind and courteous. The wait was not long. The service was punctual.

I was called back for my eye appointment right after checking in. The staff and doctor were all professional and friendly, and most of all helpful. My experience selecting frames was also straightforward and easy. The selection is great, although I got the same frames as before. No complaints whatsoever.

My wife and I had a wonderful experience and left more than happy with our purchase of 4 pairs of prescription glasses. 2 pair of regular prescription glasses and 2 pair of prescription sunglasses. And they were well known brands. They were the brands we wanted and not what Kenneth the manager wanted us to buy. Oakley for me and Ralph Lauren and Coach for her. Every time we turned around we given some sort of extra something and a discount along with it.

Sarah made me extremely happy and im dificicult to please i will be returning for my families eyecare needs from now on this is our place.