Duke Eye Center of Raleigh

Worst patient care service I have ever been forced to endure in medical care. You will be forced to wait hours between seeing one person and the next so that what should take less than an hour will result in your being forced to be here four to eight hours every time you have to come to this place. This consistently horrible delayed service will also result in your having to pay out an additional eight dollars for the privilege of parking at this terrible center. Should there be another option for competent care, take it! I only endure this mistreatment for my mother because it is the only known location for care of her eye issue.

Doctors great. Parking is hosed. Not enough handicapped. When u use elevator you don't have choice to press ground floor when entering, only up or down. Elevator doesn't exit for Skywalker. You have to enter on the ground floor, then take elevator again to go to other floors. Which is OK if you know about it before getting on the parking lot elevator, especially if you're in a wheelchair or rotting oxygen.

This rating is meant to be for the front desk assistant who proceeded to walk outside to the front to tell me I was parked in an EMS zone. She THREATENED me by saying she would call security and have my car TOWED, after I explained to her that I was there to PICK UP my friend who is a) handicapped and b) uses an oxygen tank and I was not about to park in the parking lot just to pick him up. After I moved from the spot, I noticed other cars parking in the exact same spot, but SHE DIDN'T COME OUT & SAY ANYTHING TO THEM!!! I wasn't parking there, btw. I was there for less than 10 min. She could've handled the situation more professionally but instead chose to be hostile. She needs to be FIRED for being Rude, Belligerent and TOTALLY UNPROFESSIONAL. Her attitude and threats were inexcusable. She gets Zero stars. By the way, I pulled up right next to the sign out front included in this picture. Tell me what I did wrong??!

I took my daughter to Duke Eye Center for a second opinion on the plan to correct her eye. Everyone was super friendly and spoke directly to her and made her feel important. I was very pleased with Dr. Grace.

I would not recommend this office to anyone unless maybe you were already under the care of a Duke provider and you had a very serious eye condition. This was the the most worthless medical appointment I have been to in a very long time. I waited months to get it and they had my insurance in advance. I arrive and sit in one waiting room, then taken back to an exam room, it wasn't really explained what the process would be and after the initial exam done not by the provider I was moved to another waiting room. I was then shuttled to a different room, the provider rushed through a very brief exam. Dr Jill Koury did not have a friendly bedside manner at all, rushed through everything, never even let me explain my issue that I had been having, rushed me out the door and handed me a piece of paper like it's 1992 for glasses. Did not explain anything. I already have glasses. I have never felt like I have wasted more time at a provider's office than I did during my exam. I then received a bill for $450!!!! for a basic eye exam. I now need to wait for a new year to find another provider who will actually let me explain what issue I am having and not be rushed out the door after subpar care. I would not go to this office or rely on Dr Koury for any kind of decent care. I honestly think she saw I was not a possible surgical patient and could not make her any money. Also, apparently if they write you an order for glasses it's a separate charge. It was approximately $85 for the provider to scribble a few numbers on a sheet of paper - when I already had glasses and didn't need a prescription! HUGE waste of time & money and effort for awful care.

I went in for an 8:15 appointment that had been scheduled for over a month. I had completed everything on DukeMyChart and I was a self pay. When I arrived at 8:00 I checked in and was told that they didn't know how much to bill me upfront so I would have to wait till they got that information. Prior to going to my appointment, I had received an email and a post on Mychart with an estimate of 196.00 however this wasn't in their system. At 9:15 I was informed that I would have to pay almost 600.00 to be seen. I had already wasted time and money on this appointment and had other things scheduled for the day so I left. I can't say how the care would be at Duke Eye Center in Raleigh but if you're planning on paying cash I would try somewhere else!

They charged my 85 y/o father $64 for a refraction (exam for an eyeglass prescription) when we absolutely were not there for that reason. We were there for an exam 2 years post cataract surgery for possible laser treatment! Called multiple times to resolve issue but can only leave a message and then they never return the call.

The appointment took 2 hours. They told me to keep my current prescription but the prescription wasn't sent to the pharmacy. I have to wait for a call back from the doctor. The new eye glass prescription was not uploaded to my chart, so I would have to drive there or get it in the mail - telling me on the phone would be easier. Finally, the issue was myopia. They have a myopia clinic, and now I'm going to have to wait 2 more months to see someone else there. Very inefficient and expensive.