Fox Eye Care Group

I can't say enough about Dr. Fox and his office. it was a pleasant experience from the time I arrived. until the time I had headed home.. Dr Fox did a very thorough exam of my eyes asked me appropriate questions and gave me a prescription to make things easier for some of the issues that I'm having. he took his time, looking into all areas in my eye, and showing me what was going on, explaining in terms that I could understand. Dr Fox is a genuinely kind and nice person and you can tell he loves what he does. I will never go anywhere else, I live in High Point, but I drove to Winston-Salem about 35 miles away and I will continue to go there for all of my eye needs. thank you, Dr. Fox for an awesome experience.

While the staff was nice, I had an appointment time of 4pm. I arrived 15 minutes before my appointment, I was not seen by Dr. Tart until after 5pm. The first red flag was when I was given the new patient paperwork and there was a paper that I was to sign that stated "I have been provided a copy with my prescriptions (glasses/contacts) by the doctor" I questioned this and was told that "because people have their eyes dilated, we have people sign this in the beginning" I opted to wait until after my appointment to sign this paper. Once I was seen by Dr. Tart one of the first things he said was that my prescription was too strong on my current glasses (I've had this script for 3 years, and have had glasses since i was 7) and he hadn't even evaluated my vision. It seemed as though my appointment was rushed even though I let him (and the staff) know I needed a bit more time for the exam because it takes my eyes a moment to adjust to the phoropter. Dr. Tart made it feel as though he already had his mind made up and didn't want to delve into my concerns about my vision. I ended up leaving with an almost 200$ bill (I have vision insurance), no glasses, a trial pair of contacts that aren't my script and over 2 hours of my life. I would also like to add that as I was signing the paper saying I got my scripts (after my appointment) Dr. Tart went to the front desk and asked about his other "appointments" and was delighted that the two appointments after mine were no-shows and he could go home.

The appointment time was well before 12. We were seen at 12 or a little after. Everyone was nice, but no one apologized for the wait or said there would be a delay. It was pointless in taking our child back to school. The optometrist was SO nice, easy to follow, thorough, and even let us see the eyeball photos!

I have been going to Fox Eye Care for at least 9 years. Now all of a sudden they charge a "no show fee" and will send you a million invoices for it. Like when did this begin and what is the purpose other than trying to take money from people for services you didn't even render. Additionally and most importantly, they should tell people this when they call and make appointments because it was definitely not mentioned from the guy I spoke to. Lastly, the front desk staff here suck. The guy and chunky set girl at the front desk honestly need a course on better customer service and how to be more pleasant to customers. Again, I have been coming here for almost a decade. I paid them their little fee so that I can't completely cut ties here because I certainly will never return.

On Wednesday, November 19, 2025, I visited Fox Eye Care for my annual eye exam to update my glasses and contact prescriptions. Unfortunately, while the actual clinical professionals in the back were excellent, the front-of-house staff created one of the worst customer service experiences I have ever had in a healthcare setting. From the moment I walked in, the front desk experience was shockingly unprofessional. The staff member at the counter was actively playing games on her phone and offered no warm greeting or acknowledgment. When I asked a basic question about my benefits and the cost of my visit, she appeared annoyed as though I should already understand something she is specifically employed to explain. She then had to call over another staff member, who showed the same level of irritation and dismissiveness. If a front-end team cannot handle customer questions, concerns, or simple explanations without acting bothered, then they are in the wrong job. The entire interaction felt uncomfortable and unnecessarily hostile. To be completely fair, the moment I went to the back for my exam, the experience improved dramatically. The optometrist's assistant was exceptional. She was friendly, patient, knowledgeable, and professional. She explained everything clearly and made the clinical testing process smooth and stress free. The optometrist himself was also excellent. He took the time to explain what was happening with my eyes, walked me through the results, and answered questions thoroughly. The clinical staff deserves recognition for their skill, professionalism, and demeanor. Unfortunately, the moment I stepped back out to the front to check out, the negative experience resumed. I interacted with yet another front-desk staff member, and the service was still terrible. They were slow, struggled to explain basic contact lens benefits, yet somehow rushed me at the same time. The inconsistency and lack of competence were unbelievable for a healthcare office. The situation reached a new level of absurd when I requested a digital copy of my prescription for my records. Even though the staff member had the digital file open on her computer and my email address clearly visible in my profile, she told me to take a picture of the printed sheet. I had to explain, in 2025, the difference between an actual digital document and a photo taken on a phone (a digital copy can be a PDF or similar file that is clear, searchable, printable, easy to store in cloud folders, easier to access for future orders, and preserves exact formatting. A phone picture, however, gets buried in the thousands of photos I have, can be blurry or cropped incorrectly, is not searchable, is easy to lose, and is not a professional way to send or store medical documents). After reluctantly agreeing to send it, she waited nearly two hours and then emailed me a photo of my prescription taken on her personal cell phone. There was no subject line, no message, and it was still not the digital copy I requested. This was unprofessional, careless, and completely unacceptable, especially considering that this involves personal medical data. At this point, it is abundantly clear that the front-of-house staff desperately need retraining or replacing. While the optometrist and his assistant provided excellent clinical care, everything else about the visit was so poorly handled that it overshadowed their good work. Unless Fox Eye Care conducts a serious overhaul of its front office team, I will not be returning. My entire experience from check in to check out was unacceptable, and no patient should be subjected to this level of incompetence.

The doctor was very nice and professional . The wait was way too long though. It took almost an hour to get called back and there was no where to sit - I had to go sit in the eye glass office next door and there were people standing outside in the mall. Too many walkins- why did I bother making an appt?? And they need to verify patients name and date of birth before beginning any conversations - I was called back by my first name and there was another patient there with same first name - not very professional. I only gave 3 stars because of the doctor ...otherwise 2

The eye exam and the professionalism of the doctor were fine. I do have concern about the lack of privacy in the front desk. The front desk clerk should be aware of repeating patient's condition out loud. There needs to be a level of total privacy.

I have been coming to Fox Eye Care since 2018. Everyone from the front desk staff to the doctors are fantastic. They are professional, personable, knowledgeable, and kind. It really is one of the easiest doctor visits I go to each year. They are on time and appropriately quick with their appointments. I will continue to go here yearly.