Summit Eye Care P.A

I'm changing my rating to 4 stars because the administrator personally reached out to resolve my concerns. He truly listened and made me feel valued as a patient. It is reassuring to know that if you have a bad experience here, the leadership will step up to fix it and ensure you are heard. Dr. Henry Black, PA is great. This was my first visit with him and he was awesome. All of the staff at Summit eye care are friendly and professional. Dr. Black takes the time to listen to you and is very caring. The facility is clean and I highly recommend them for all your eye care needs.

It was the reviews I read on Dr Biggs that took me to Summit but boy did I have a different experience! On my first appointment a week or so ago, I waited 45 minutes and watched ppl that came in after me get called before me and I never got called! I left after an hour because I had another appt to get to. I decided to try again; I was called back at my appt time and the assistant took more time and explained things to me than the Dr. 20 minutes after she was done with prepping me to see Dr. Biggs walked in the room, never introduced himself and his first words were "your eyes look good" from looking at the photos I chose to have instead of getting dilated. Then he put that piece of equipment in front of my eyes and started asking me the normal questions you would get asked at an eye exam. At one point I asked to wait a second as my eyes were tearing up from the work up, I had before seeing him and I told him it felt like the lens I was asked to look through was a bit blurry, it seemed as though he was perturbed that I was interrupting the exam. I did not feel as though he was thorough, and I also felt very uncomfortable being there as he was just cold and unwelcoming. I am pretty sure I did not get an accurate reading as I am also sure the lens was a bit blurred, so I made an appointment elsewhere to have my eyes read again to make sure the prescription he gave me is accurate. I am not sure if he was having a bad day or not but to walk into a new patient's room and not extend your hand and introduce yourself and say Hi, how are you is not good bedside manner in my opinion. He may be y'all's cup of tea but for me, I want any Dr I see to care about seeing me and not just feel like a number as I did yesterday! The ONLY bright light both times I was there was the lady that sits to the right of the reception desk, she is the nicest and friendliest person in that office! The only time Summit will here from me and my insurance company is if my next eye appointment reads a completely different script. He just seemed unenthused with my care!

Summit Eye Care provides service that is second to none. Particularly, I love their attention to detail as well as meticulous explanations and informative conversations during visits. Dr. Henry Black cares for his patients and is extremely thorough in practice. He makes me feel comfortable and always asks if I have any questions. Excellent patient experience.

I receive the best care at Summit Eye Care. The staff you very pleasant and professional. The providers are very thorough. They take their time during the exam explaining each step and answering all questions. I wouldn't hesitate to recommend this practice!

I love going to Summit Eye Care! The staff is very welcoming and share next steps before they proceed. When I needed to get fitted for contacts and glasses, the ladies who assisted me took time for all my questions from insurance to varying cost and quality of my eyewear. Dr. Briggs is amazing! He does a phenomenal job supporting my questions about my vision (particularly extended screen use and aging eyes). I would highly recommend Summit Eye Care to anyone who is looking for comprehensive eye care and a professional staff.

Appointment time 735am, called back only after saying something at 8am. It's 815am and placed in another waiting area to wait for a room. I have been here now on 3 separate appointments and have waited each time over 30mins to see the doctor. I work in healthcare as well and it's unacceptable at my office for a patient to wait over 30mins unless emergency arises in the clinic. I was even 15 mins early for my appointment. They are very quick to get you in for appointments but the downside is having to wait forever to see the doctor. I understand if a provider is running behind but 30 mins and more is ridiculous. What do you tell your place of employment you going to be later than your attended arrival time because my 735 appointment is running behind now as I type 45 mins behind. Only reason why I have the place any stars is because the staff is always nice

Henry is fabulous! Everyone is so nice and helpful and I was seen within 2 hours of calling I had a serious problem and they got me in so quickly. My regular eye doctor would not see me and I had an issue that couldn't wait! I am very happy to say that Henry helped me right from the get go! I'm great now and it's all because of Henry and Summit Eye Care and them getting me in so quickly! I would recommend them to anyone!

An absolutely fantastic experience. Doctor Biggs was very clear and thorough and all of the nurses and facilitators were observant, accommodating and answering all my questions. I felt very relaxed and comfortable to have all the surgeries scheduled and procedures to be completed here. It felt so good with my experience here