Eye-Mart

I was in on 3/15/21, had an eye exam and ordered glasses, everything went fine, everyone very nice, had a great experience. They ordered my glasses. It is now 4/1/21 and I hadn't heard from anyone, so I called to find out that the lenses came in too small. So they are redoing them at the lab where they are still in process. If it was the labs fault I wonder why there isn't a rush on the replacements. A courtesy call would have been nice.

I recently moved to the area and needed an eye exam. Called Eye-Mart and the person on the phone was friendly and set me up with an appointment convenient to my schedule. On the day of the exam, I arrived and was immediately greeted and processed in for the exam. Kerri Jones was friendly, patient, and did a thorough exam. I then went out to the store to pick frames and was helped by Kyle. Kyle was very friendly and patient with me as I went through the choices the store had. He also went out of his way to look through the frames that weren't displayed in order to give me as many choices as possible. While it may seem like their choices are limited I didn't feel their selection was any less than other frame stores. Some style flexibility is always needed when shopping for frames. Once I selected my frames and lens options, Kyle was able to efficiently give me my final price based on my insurance coverage. To make things even better, my particular prescription was already in stock and only required the lens to be fitted into the frames. While they may not have your particular prescription in stock, mine took about an hour to complete and I was all set. I would recommend Eye-Mart for your eyeglass needs.

This was my first visit to Eye-Mart in Springfield and I was very surprised at how efficient and courteous everyone there was to me. The Doctor who examined my eyes was very thorough and explained each part of the examination to me has he was doing them. Before I was called in to see the Doctor, the young man who gave me the pre-exam was also very courteous to me. Those who did the final fitting for my new bifocals did a great job in explaining to me the bifocals because I have never had to wear bifocals in the past. My new glasses were ready in the 2 hour time line which they gave me and three hours after I initially arrived at Eye-Mart I was walking out the door with new and very fashionable eyeglasses. I estimate that I saved at least $300.00 by choosing Eye-Mart over the previous office where I received my last pair of glasses. No complaints at all!

I'll have to be completely honest..... I'll won't go anywhere else to get my glasses again. I went to Eye Mart with a relative and they purchased new lenses. I had purchased 2 sets of glasses there a couple of years ago and wanted to check new frames out .The employee who waited on us was spectacular and courteous and friendly. She was extremely confident and knew her product. I'm not exaggerating either she was wonderful.I could go on and on with compliments but won't......Lo... The rest of the staff was nice too because I can't forget about them. Oh yeah the prices were great and selection was marvelous. Great job to everyone at Eyemart but especially to the employee that was so kind to us.

First time customer. I went and got my eyes examined , picked out a set of frames and ordered lenses and frames. I order the best that I could get for my lenses. I even got the wider no line bifocals which are suppose to go across 3/4 of the bottom of the lens About ten days later I got a text and email telling me my glasses had arrived. So I went and picked them up and wore them for 3 days. My eyes have been watering the whole time that I have been wearing them. My bifocals only go across 35% of the bottom of my lenses, not the 75% that I was told. I have been wearing glasses for 40 years. Never had a problem with my eyes watering like this before. I took my glasses on day 4 back to Eye Mart with not much help at all. Basically was told I got what I paid for. False advertisement on the bifocals which I paid extra for and still no real reason for my eyes watering constantly. At least you could have offered to reimburse me for the extra cost of the bifocals. My total bill for my glasses was $578.34. That a lot of money just to make your eyes water all the time and get standard no line bifocal"s. Not a happy customer and I will not be back. I guess my next call will be to the district manager.

Put the lenses in the wrong frame. Wanted me to return their mistake an b blind y they make the new lenses. Definitely not letting them touch a pair of my glasses again. Really glad I got the exam somewhere else manager is rude. Wish I read the reviewed before we went. They r on par. Will definitely be filing a complaint with the bbb an the attorney general. At this point only a full refund an keep the lenses we made a mistake on would ever make me consider shopping with them again. so the corporate office contacted me and made this right. they let me go to beavercreek and they were night and day the staff was so friendly and the manager was amazing.

Whole family went here, good service was intermittent. Only kept going because it was convenient. A few months ago Doc and staff downright rude. Do yourself a favor and go to Dr. Penny at Shawnee optical. You will have to wait for an appointment and your glasses will not be done in one hour. But you will get a good exam and service. And I was not paid to say that it's just the truth.

Early September of 2016 I took my personal frames to get Crizal lenses. At a price of nearly $300 I assumed quality of service and product. What I got first was a defective lens which had to be reordered. After waiting five days for one lens, I called to check the status. I was told by the employee that my lens was not in and it would be another week. Frustrated with the lack of customer service I called corporate and spoke with the regional manager Mike. Twenty minutes later lo and behold my lens was indeed at the store. Thanks Mike. Fast forward to August 24 this year, my lenses are scratched up from normal everyday wear. Covered by the warranty I returned to the Springfield location to have replacements ordered. I was told by staff that my lenses would be in about a few days. Called Tuesday to check and was told by staff that my initial time frame was fabricated and it would be at least 2 more weeks. Furious with the explanation I called another store to confirm the two week time frame and was told that information was shady at best. Again regional manager Mike took my call and lo and behold my lenses will be in within the next two days. I want to thank Mike for meeting my concerns, but I urge the Springfield Eye Mart manager and staff to recognized that we as consumers have the right to be told the truth and deserve the respect of everyone within this location. Furthermore, our time is valuable too and with lack luster customer service I will never step into the Springfield Eye Mart ever again!