Premier Optical

The best service I've ever received in a long time. Super fair prices as well. Amin was so helpful and repaired my glasses at no cost, AND gave me a brand new case!! Such lovely people and you can really feel the care they have for each and every one of their customers. Makes me excited to visit them anytime I have any issues or am looking to purchase new glasses.

My first time writing a review, and well worth it for Premier Optical! As a first-time customer, I am beyond impressed with the product and service I've received. From the start, I was greeted with a warm welcome, a clean store, and a wide selection of branded glasses. The owner, Amin, is extremely knowledgeable and took the time to share his expertise while helping me pick the right frames, explaining the importance of the lenses, and ensuring everything suited both my budget and personal style. The entire experience felt genuine, professional, and never rushed. I truly felt cared for as a customer and will absolutely be returning. For high-quality eyewear, outstanding customer service, and competitive prices, Premier Optical is hands down the best choice.

I rarely post reviews for businesses, but the excellent service I received at Premier Optical truly inspired me to write one. I went in last week to get new glasses, and the entire experience was exceptional. Amin is knowledgeable, patient, and very attentive. He took the time to explain my prescription, walk me through different lens options, and help me understand what would work best for my needs. The frame-selection process was especially helpful--there is a broad and stylish range to choose from, and Amin offered me thoughtful guidance without any pressure. The quality of their products is outstanding, and the prices are very reasonable for the level of service and craftsmanship they offer. The store itself is comfortable and welcoming, and everything was explained clearly, including timelines and costs. My glasses were ready quickly, and the follow-up support for adjustments has been equally excellent. I felt well taken care of at every step, and I will definitely be coming back. I highly recommend this place for excellent glasses and service. Thank you, Amin, for being so thoughtful and kind.

Had a great experience here this week. 2nd time customer, was able to fit in a eye exam. The manager saw that my old glasses were only 2 years old and offered to order new lenses for them free of charge since I wanted a 2nd pair. Fast turnaround and put them in frame the next day.

I was experiencing intense eye strain for 4 months from an incorrect prescription I got from a different optometry location. Dr. Chang, at Premier Optical, caught the discrepancy immediately. Amin is so friendly and knowledgable about his field. He recommended different lenses and explained the lens type and process of cutting the glasses so I would understand. He changed my lenses within one week of my appointment! My eye strain was gone within 1-2 days of wearing my new glasses. I couldn't have had a better experience! I recommend Dr. Chang and Amin (not to mention his incredibly friendly wife!) for everyone and anyone in the KW area. I had the best experience and look forward to going to Premier Optical again.

Amin is very insightful and helpful man! He helped me find the perfect pair of glasses and great quality lenses. He was able to give me different options based on budgeting and knew a lot of information on the lenses and the importance of good quality eye glasses for optimal care! Optimal location for students looking for a great vision centre

My fiance and I had an excellent experience at Premier Optical in Waterloo. The staff were welcoming, humble, knowledgeable, and patient, taking the time to help us find the perfect pair of glasses. Their selection of frames was impressive, with options for every style and budget. The optician explained everything clearly and made sure my needs are met. The overall service felt genuine and attentive. We're really happy with the service. Highly recommend Premier Optical to anyone looking for great customer service and high-quality products!

My partner and I have been coming here whenever our insurance allows for it and we've always been welcomed in with such genuine care and understanding. Every time we come in for our appointments Amin greets us with a nice, gentle smile and welcomes us in. When we fill out our paperwork, it's brief and straight to the point and any questions we have are answered in a clear and concise manner. When it comes to our exams, all the equipment being used is cleaned and sanitized and, while waiting to see the optometrist, we're able to look around the boutique at the various options of glasses/ sunglasses, all of which are quality. The optometrist, Dr. Amir M. Moezzi, is very knowledgeable and patient. He worked with us in a way that made us feel understood and comfortable and talked us through what he was doing and explained why he was doing it (all brief, in a good way, and easy to follow). After our exams with Dr. Moezzi, Amin went through our insurance, with us, and clearly explained what would be covered and what wouldn't. We were given different options of frames and lenses that would work within what our insurance was able to cover and our (out of pocket) budget. Glasses, in general, can get pricey so saving up for great quality is a must! Susan helped my partner and I pick out the right frames for us. We gave our input on what we were looking for and she helped provide guidance when we were stuck between two different frames and provided reassurance when we needed it. Amin and Susan were so considerate, patient, helpful, and kind-- not only to us, but also to anyone that entered their establishment. It is very clear how much they care and are willing to go above and beyond (as much as they're able to and, of course, within reason) to make sure you're taken care of. A fantastic pro with this business is if you have any issues with anything you've purchased, you can always drop by or give them a call and they'll either take care of the issue and/or help figure out a way to solve it.