Waterloo Eye Care Centre

So, I went to a competitor in town and spent over $1,000 on top-of-the-line Nikon lenses with three optical ranges built in. But when I tried them on, they were calibrated all wonky. The lens' focal point to see anything required me to go cross-eyed, and then there was the extreme fishbowl effect whenever I turned my head that gave me nausea and headaches while I tried to adjust. So, I went back to this competitor and they switched me to Hoya brand lenses for the 2nd and 3rd sets, because now I couldn't see anything 25 ft in front of me - so useless for driving - while the calibration continued to make me cross-eyed, and still with the warping fishbowl effect. So, they did another prescription for the 4th and 5th pairs, and we switched Shamir brand lenses, which were finally calibrated correctly so I didn't go cross-eyed, but now I could not use my computer because I could only see close and far, without any mid-range. I thought there was no hope. So, I switched opticians and went to see Stephanie for a second opinion at the Waterloo Eye Care Centre. She listened carefully, measured three times, and I got my new lenses to me within a week. I swear I took the deepest breath and closed my eyes before trying them on, expecting the worst. And wouldn't you know it? It was like I wasn't wearing glasses at all. Optical ranges blended seamlessly for phone, computer and driving distances, perfect sharpness, with no warping at all. It was a g-darn post-Christmas miracle. So, after 5 months and 5 sets of lenses across three different lens brands at their competitor's, these guys get it spot-on the first try in under a week. That makes me a customer for life, and I'm telling everyone I care about to go see Stephanie.

Dr Paquette is so excellent kind and knowledgeable. Stephanie helped me choose a funky new pair of glasses and the lovely receptionist Mansi were all terrific. This is the best optometrist office!!

I'm very happy to be a patient at Waterloo Eye Care. Dr. Ball and all the staff have been great. I love the glasses I've purchased here including the after sale service after I lost a nose piece on one of my pairs of glasses.

Always a welcoming and professional environment to visit. I have been a loyal client for years and will continue to be.

I was extremely satisfied with my visit. The prework and multiple dimensions of the comprehensive eye exam were done competently and efficiently. I could not have asked for an improvement in any aspect of this visir to Waterloo Eye Care Centre.

Always kind and professional. Answered every question. I never seemed rushed, they are there for you until satisfied. It can be overwhelming picking out the right frames!!

I have been coming to this clinic for many years, first seeing Dr Lutzy and now Dr Paquette, both are very good listeners and are very thorough, to ensure my eyes remain as good as they can be. Thx you for such good care.

Always a good experience with knowledgeable professionals, efficient and committed staff, and good vision products. I have been a patient for years and wouldn't go elsewhere.