Vibrant Vision + Optical

I am a crime scene photographer..wearing contacts are essential to my camera use.... I spent 17 years with an eye doctor I Paradise, Ca. and was prescribed approximately 9 pairs of contacts...never once did I have any problems with those contacts... not once. FAST FORWARD.. After relocating to Salem I chose Vibrant to continue my vision care... 5 years now...and 3 sets of contacts..each pair was returned for correction ..either the prescription was incorrect or the fit was not right.... in December I was notified that a pair contacts had not been picked up...apparently a corrected pair was ordered in April ...I was unaware a correction had been made. When I went to pick them up I was told I had to turn in my current pair.... I did. The "new" pair was not stored in solution...the receptionist pealed the lenses off the cap... another staff member searched the office for solution but couldn't find any... I took the lenses home to rehydrate them. After a day I tried them on... this time the prescription seemed correct but the fit was not.... I contacted the office and was told my prescription was expired and I had no recourse... Needless to say....IF YOU ARE LOOKING TO GET CONTACTS... I WOULD NOT RECOMMEND THIS OFFICE. Respectfully, H. YORK

One of the only shops in Oregon that carries Ronit Furst frames!!! One of a kind, hand painted by Artists and can be completely custom made for YOU ... and did i say they cost the same as cookie cutter frames and covered by your insurance??? Yes!!!

The staff are amazing! Helped me get the best frames, worked with my insurance on everything, adjusted and re-adjusted the frames until they fit perfectly. Always friendly and above and beyond

Dr. Dana is fantastic. She's very professional and well versed in all the latest medical information. She is able to explain it to me so that it all makes sense. I've been wearing glasses for thirty years. These are the best glasses I've ever worn. With other offices, I felt like I had to settle for so-so prescriptions. I highly recommend Dr. Dana McLaughlin..

I had a deeply disappointing and frustrating experience at this eye doctor's office. Initially, the doctor's exam was professional, but everything after that was a series of poor communication and lack of care. The office staff seemed disorganized and uninterested in providing quality service. During my first visit, after the exam, I was directed to a staff member to discuss frames and lenses. In the middle of our conversation, he abruptly abandoned me to assist an attractive young woman who had just walked in. He greeted her with delight and left me sitting there alone, completely dumbfounded. After several minutes of waiting, I decided to leave. I told him goodbye and he said thanks for coming in. He provided no explanation as to why he left me sitting there. I didn't return until over a year later. When I finally returned for another eye exam, I was determined to get new glasses. The exam went fine, but later after the exam the doctor rudely interrupted my discussion with the glasses specialist, abruptly and loudly stating, "Brian! She needs to go to lunch!" I didn't know it was her lunch time. How would I know that? I felt rushed and embarrassed, but I went ahead and picked a pair of frames I wasn't entirely sure about. Weeks passed, and no one contacted me to let me know my glasses and contact lenses had arrived. When I finally called, they told me they were there, which I found odd since no one had called to let me know. When I went to pick up the contact lenses, I had to practically beg for instructions on how to care for them, which felt very strange. Upon trying them, I found that one lens was clear at a distance, but the other was blurry at a distance, and both were unusable for mid-range and close-up vision. When I reported this, they vaguely mentioned trying progressive lenses but did not provide a clear explanation as to why they hadn't considered this in the first place. Instead of ordering progressives, they simply reordered another pair of the same lenses, which made no sense. I also wanted prescription sunglasses and had an excellent pair of frames that a friend gave me, but the office seemed confused and unwilling to use them. That issue was never resolved. Then, in the midst of all this, my best friend passed away suddenly. I was devastated and put my glasses situation on hold as I grieved. A few months later, my father also passed away. I was overwhelmed with loss and grief, and during this entire time, not once did anyone from the office check in with me or follow up about my glasses or contact lenses. After grieving for a couple months I decided I needed to finally resolve the issue. When I returned to the office and discussed the delays, the glasses specialist blamed it on staffing issues but showed no empathy when I mentioned my father's passing. As I was trying to have an open conversation about the difficulties I had been facing with the office, she abruptly went to the back and printed a refund check for the returned glasses. I was shocked. I told her I didn't want a refund, I wanted glasses and contact lenses. I handed the check back, found a pair of frames I really liked, and ordered progressive contact lenses. I left feeling like, finally, things were moving forward. This was February 10th. I was told the new contacts would take about ten days to arrive. I waited. But, instead of getting a call that my contacts were ready, I checked my mail about two weeks later and was shocked to find a letter from the doctor, informing me that she was discharging me as a patient. After two years of back and forth, after all the difficulties and delays on their part, after the time and effort I put in to finally find the right glasses, I was being abruptly dropped as a patient, while I was still grieving the loss of my best friend and my father. Now, I have to start completely over with a new eye doctor. This cold, uncaring treatment was disturbing, and I would not recommend this office to anyone seeking compassionate care or professionalism.

I switched to this optometrist a year ago and will stay there forever. Dr. Dana takes time to perform quality care and talk with the patient. The office isn't crowded and rushed like others. Each person is kind and helpful.

Wow - I had my first visit to Vibrant Vision today and I was really impressed! The receptionist was friendly and professional, took my information quickly and got me checked in. Then I met Dr. McLaughlin. She gave me a very thorough eye exam and talked me through all the things she was seeing, and what it meant. She talked me through the best options for my situation before handing me to Michael, who was very knowledgeable about lenses and frames and walked me through my options. Great experience, can't wait to go back with my wife to pick out frames.

Dr. McLaughlin is excellent in her work! She is thorough and compassionate. I've been coming to her practice for a few years now and I always leave better than I came in. She's had a few staff changes recently that have really benefitted the culture of her office. I am so happy to have found a quality Eye Doctor that is patient to answer all my questions and approaches her work with empathy. Thank you Dr. McLaughlin!