OCLI Vision Camp Hill (Dailey Harvey Eye Associates)

Although the Dr said I could schedule in advance- understanding there might be a change. The scheduler was not cooperative. So, my life is on hold until???? But, she is large and in charge. If I wasn't so far into this procedure, I would go elsewhere. Later today, I learned that the 45.00 for my refraction would have been free with the other Dr. who was in my network. Not told or given that option.

I have been going to this office for two decades. Prior to my current experience the service Had been stellarI love Dr. Holt, but I also would go to the optical center to get my eyeglasses. my experience with the optician, this time was ridiculous! After three weeks of waiting for my glasses to come in, she finally called me after several messages that I left to tell me she was afraid to tell me that she accidentally rolled over one of the pair of glasses that I had ordered with her chair, it was gonna take longer to get them. I asked her could I get a discount on my balance since it was her fault that I had to wait longer. She indicated she would talk to the manager about it. Which she never did.Four weeks go by and I still didn't get a call so I went to the office after calling and leaving another message. The new girl in the optical center tried to help me all the girl that I've been dealing with walks by says hi to me, but does not come into the center to discuss the issue. The bottom line is that there was no discount to be given, and the girl I initially was dealing with was rude and short with me because of her mistake. There are two kind of customers, walkers, or talkers. I'm normally a walker in situations where they don't wanna provide service. It doesn't have to be awesome service. It just has to be competent service this time. I chose to talk a little and try to reason with them. since they no longer want me as a customer due to the service I received, I can only surmise Children that they want me to take my money elsewhere. So that's what I'm going to do. I find it necessary to advise you that I used a very calm voice. I didn't swear because that's not my demeanor, but they just figured because of my color and the fact that they had other customers they didn't need my business. I could go mine, but I'm going to stop at this point. I'm just very disappointed

Love the doctors and the local staff, but the centralized billing service is the pits! Never answer the phone and sometimes don't return the call - which when they do is hours later.

Used to be a great office but has seriously gone down hill... been waiting over an hour for an appointment now and the front desk are no help at all... seriously not happy with this place

The staff is very professional, helpful and friendly. I was especially appreciative of the explanation of the field vision test and the helpful hints I was given by the administrator. It made the test go smoothly and helped me to be more relaxed. I feel as though I got an very thorough exam. Dr. Daley took his time to make my prescription as precise as he could. Would highly recommend Daley Harvey Eye Associates

What an amazingly thorough and pleasant appointment I experienced at Dailey Harvey with Dr. Holt, the staff, and in the optical department. Everyone treated me as if they had time to chat. This visit will be the first of many. Thank you.

I never had such a thorough eye exam in my life. Dr. Harvey and all his staff were very professional and respectful. I would definitely recommend this practice!!

The most important thing for me is how the staff respond to me when I meet them along the way to seeing the physician. It was my 2nd opinion and the first place that is been dealing with, my Dr. Had retired, and the atmosphere was disappointing, all along the way. I was rushed out and they did not have time to stop or let me waste their time. Everyone seemed stressed out. I was afraid with the diagnosis and a friend was able to get me in to Dr. Dailey for a second opinion and after my appt. I knew it was the best move I could make, even though I had to travel further I am learning that 2nd opinions on a diagnosis should not be frowned upon, This new office was was nothing but Professional and Excellent all along the way.