LensCrafters

Lens Crafters is a great store. Holly is always ready to help me. I've been going there for a long time & always walk away very satisfied. Keep up the good work you are appreciated.

Bianca, Holly and Penny are just the best at assisting customers with very friendly attitudes and professionalism. I just love to work with them and their knowledge of insurance allowances is fabulous!

Sarah, Holly and Nikki were amazing today. They helped us save money and were so patient with our family. The doctor the throughly explained everything. I highly recommend.

This rating is not for the eye exam section. The doctor and entire group back there is excellent. They give excellent customer service. This rating is for the sales person, Bianca. Several weeks ago, I had my eyes checked. They had worsened so I needed new glasses. I selected frames then sat down with Bianca. After my insurance was applied, she told me that I owed $300. I couldn't afford it. I am disabled, on a fixed income. I went back a couple of days later to see if anything could be adjusted. Bianca brought it down to $200. I couldn't afford this either. I talked to my insurance company about this. I was concerned because my eyes have worsened, I needed the new prescription. The insurance agent told me that my insurance would cover my frames and lenses leaving a $0 balance for me to pay. I was told to go back to Lense Crafters and to give them a call when I got there. Well, I just left there. Bianca was the salesperson available. I explained all this to her. Regardless what I said, she kept giving me excuses for the costs remaining the same. I told her that I should call my insurance company because they could explain to her about my coverage and how the charges could be eliminated. She shrugged it off and said that the computer inputs my insurance. I told her again that my insurance wanted to talk to her. She continued talking, saying that Lense Crafters has better quality lenses and this justified why my insurance was not covering the cost. I told her if that was the case then maybe I needed to go elsewhere. Without hesitation she said, "you can". This immediately left a bad taste in my mouth. I asked if I could have a copy of my prescription printed out so that I could leave. She heard me and even acknowledged what I said. She kept right on talking, suddenly being able to drop a couple of unnecessary line items from my order. In doing so, this gave me a $0 balance to pay out of pocket. This was horrible customer service. It wasn't about making me happy. Bianca had no problem with me leaving the store 2 times unable to pay for new glasses. And rather than attempt to give me good customer service on this 3rd attempt, she agreed to me going elsewhere for glasses.

Very nice place. Hunt is AMAZING and helpful. They take care of you even if you didn't buy your glasses from them. They actually seem to care about your comfort and treat glasses as a necessity and not just fashion-wear. Come on by and you WON'T be disappointed. Open on Sundays!!!

Everyone is so helpful and wants you to have the perfect eyeglasses. A special thank you to Ginger for helping me.

Dr Sarah Elmore and Julie were awesome assisting us with our eye exams. They made sure that we had every question answered and made us feel welcomed. We were very impressed by the care that was given. Great team. Could not ask for more. Everyone greeted us with a smile. State of the art equipment.

The manager was patient and helpful when I had an issue with my lenses.