Shields & Shields Optometrists

Very disappointing experience. The first pair of prescription glasses was made incorrectly, so I had to return them. The second pair still wasn't fixed, everything remains blurry and I can actually see better without wearing the glasses. The staff seemed rushed and didn't give proper attention to the issue. For something as important as eye care, this level of service is unacceptable. Unfortunately, I ended up wasting $720 on glasses I cannot use.

Amazing. Always nice and friendly when we go in! Greeted with a smile every time. They treat us as if they've known us our whole lives. My daughter loves them. We drive an hour just to come here because the experience is better than anywhere else I've went. I love the family environment. They're wonderful! If I could rate them a 10 I would.

Everyone was very friendly. The testing was very streamlined and quickly done. Dr Shields was entertaining during the appointment. He kept me distracted so the appointment went by quickly. I appreciate everyone from the nice greeting when I arrived to the ordering of my contacts. They were all great!

I've been coming here for 40 years starting with Dr Bill Shields at the downtown location and still coming to see Dr Charles on Kingston Pike. I've had great experiences with both doctors and both offices. My family and I will keep coming back!

Dr Shields's is the best. He puts up with my desire to have the better than perfect vision with several trials of contacts until I finally found the right ones. I have been worked in for a corneal abrasion which was very scary and so important to get immediate care to mend it.

I really enjoyed my first visit as a new patient. Everyone at the office was very nice. Dr. Shields is great and up front! It was refreshing to NOT have a pushy Dr trying to make money. He was very open with my eye care options. Highly recommend!

I was having problems with my vision Dr shields wrote the prescriptions I came back to pickup my glasses, and things were blurry. The man that helps you with find the frames of your choice told me that I shouldn't have lied on my eye exam! And he didn't stop there he went as far as using the word distortion! Who pays out of pocket 541.00 for glass after insurance pay, to lie on an eye exam?! Unbelievable!! I have never had anyone who suppose to be in a professional setting be so condescending, and manipulative. My family and I have used them for about 8 years now, needless to say I will never be going back there. He will never have the opportunity to speak to me like that ever again!

We had an 8:30 eye appt and a man had a 9am appt but came at 8:40 AFTER we were checked in and asked if he could be seen now so he's not late to work and front desk said yes. This is very rude and upsetting because now I am late to work due to some man not booking an earlier appt like we did and was still seen before us. I have never had this happen before at this office. It's took exactly an hour to be seen after check in because they let someone with a later appt time basically take our time slot. If I wanted to be seen at 9:30 instead of 8:30 I would've scheduled a later appt. Very unprofessional and upsetting as well as causing repercussions for me at my job.