Va Eye Clinic Knox

I have no idea what the optometrist is like at all. The gatekeeper for this office might be the worst person I've ever met. She was rude with every word that left her mouth. She acted like I would know exactly how this clinic works. When I asked her a question, sir told me to sit down and wait to be called. I was there at 0800, but apparently that wasn't early enough and I was put on a waiting list. About an hour later, I learned I likely wouldn't be seen until two hours from that point. A THREE HOUR WAIT. And there was no way to make an appointment. The rude lady finally informed me that I was supposed to arrive BEFORE they even open up in order to be seen within a decent amount of time. I didn't have 4 hours to spend waiting for the eye doctor. What a ridiculous system. I then informed rude lady that I would be leaving and she could take me off her waiting list. Her reaction was to yell at me in front of the entire waiting room that I needed to give her my last four. Like disabled vets need any more shenanigans in our lives. What a total waste of time.

Dr. Jackie Burgess is excellent! She is extremely knowledgeable, compassionate & genuinely cares about her patients. She has gone on & beyond helping my father through eye exams & most recently with a low vision exam which has helped improve his eye sight. We highly recommend Dr. Jackie she is a Superstar!

What a great experience. Every time I come in for a eyeglass adjustment, I never have any problems. These folks are awesome. Thanks for taking care of us vets.

Dr Chow among the best

Friendly. Efficient.