Eye Center of Texas - Bellaire/Houston

The staff and care at Eye Center of Texas Bellaire have been great. The doctors are attentive to my condition and my needs. The administrative staff has done a great job of working with me as my insurance has changed. And when my schedule has required flexibility, they are able to accommodate my changes.

Dr. Mayo and everyone is helpful to make your appointment there stress free. I didn't see anyone there without a smile on there face. My evaluation was very thorough to make sure they had all of the information needed for my cataract surgery. My visit went past the closing time, and they still had smiles ear to ear on there faces. I arrived there at 1:30pm for my 2pm appointment, (but by my mistake) my appointment was at 1pm. I thought I would have to reschedule but they fitted me in so I wouldn't have to. They go far above the line of customer satisfaction. If you want an awesome facility to have eye surgery done, I suggest you go to the Eye Center of Texas.

I would recommend this practice to everyone. From the moment you walk in ,the personnel are helpful and kind. I have followed Dr Nicholas Bell from another practice and would follow him no matter where he went. Besides being so knowledgeable, he is one of the nicest people I've ever encountered.

Just don't ask any questions to Dr. Kim Pham ! She gets upset if you ask questions and follow up questions or try to reaffirm anything of her. She's rude and snarky ! We've been there at least 10-14 times in less than a year since my wife had cataract surgery less than a year ago. Surgery went well by the surgical Dr. My wife had complications with healing and we have had to continuously go to the Bellaire location for treatment, etc. My wife has been seen by practically every Dr. there. All doctors have been extremely professional, except for her. It's our misfortune that we've had to deal with her twice already out of the 12-14 times we've been there. Even the first time she was the Dr assigned she gave us an attitude. You absolutely will get pushback and or snarky remarks, comments or responses if you ask more than one question of Dr. Kim Pham. I kid you not ! After the first time, we didn't say anything, or didn't put too much into the way she answers patients questions and from their spouse. I mean as a husband, whose wife had multiple complications, she should be overly kind and polite. I'll tell you now, if you ask even a few questions, you're not going to get that from her. Then after the second time, I got into a verbal confrontation with her just because I was asking questions. She gets frustrated and feels to treat you almost as if you're crap. I also snapped back at her after the second time she was impolite. Ultimately, other than her, we had great experiences with all of the Doctors/Ophthalmologists and assistants. I walked out of the patient room looking to inform a mgr and only seen the assistants and told them about our experience. They apologized on her behalf. Even though, they shouldn't have nor do I want them to apologize on someone else behalf. And especially that of a rude Ophthalmologist. Ultimately, I hope she learns if the office cares about this review of her only. We will never step foot into the Bellaire office again. We plan to go to the Conroe office or in Katy for follow up visits.

We've been trying to reach out to schedule a surgery since Monday for my mom. We've been leaving voice-mails and calling not getting any direction try again later they are busy. Honestly the lack of answers and no ownership to fix the issue is impressive this not the first time. We've been patience with you but just schedule our dates end of story. This is unacceptable.....

I loved the great customer service. Everyone here deserves a 5 star. They explain everything to you and they take care of the patients very well and they are very professional. Keep up the good work!

The survey just received asked that I rate the business. As I have yet had any actual procedures, it is too soo to say. I found the front desk efficient. The technician with whom I initially visited did not ask clear questions. When she wanted to know if I could read street signs, she asked if I could find may way around Dallas without GPS.

This is a great set of doctors but unfortunately the time spent there at every visit is WAY too long. Taking my elder mom who is a dialysis patient and diabetic patient... has a difficult time waiting to be seen and completed over 5 hours. When the visit takes longer than her dialysis that is unacceptable.