LensCrafters

Unprofessional customer service during first visit This was my first visit to this LensCrafters location and also my first time purchasing eyeglasses. I arrived with a valid prescription and my insurance cards. The sales associate, Gill, reviewed my insurance and confirmed that I was eligible for $0 Anti-Reflective Standard lenses and $0 Polycarbonate lenses. But then when I was just about to buy she started to oversell that they you need to may $34 because of the Premium Lens. When I am not asking for the Premium Anti Reflective lens, then why do you want me to cross sell it, whereas I told that my insurance only covers $0 for standard so give me that and after multiple rounds, then she says that your insurance says it's $0 but with us you need to buy premier only. So, it was knowing push. As a first-time customer, I had several questions and wanted to ensure I stayed within my insurance-covered limits, as I did not have a high out-of-pocket budget. Unfortunately, throughout the interaction, the associate was dismissive and increasingly unprofessional. Rather than explaining options clearly, she responded in an irritated tone, asked confrontational questions, and implied that I was not understanding the process--placing the blame on me instead of providing guidance. There was another associate present who appeared to be the manager. She was polite, professional, and handled herself appropriately. However, the negative behavior of the sales associate overshadowed the experience entirely. I was accompanied by my family, and the interaction made all of us uncomfortable. I communicated calmly that the experience was not positive, but the situation did not improve. For a first-time customer, this was not the level of service I would expect from a brand like LensCrafters. I am sharing this feedback so corporate leadership can review the customer service standards and provide appropriate coaching. First-time customers should feel supported and informed--not discouraged or disrespected.

The associate Sarah is a very wonderful lady. She helped me out with questions about new features I wanted to add to my prescription glasses. Very helpful and the whole team as well. I chose this location because my optometrist is in the area, glad I did. Highly recommend this location and great customer service. Thank you Sarah and team members! Keep doing a fantastic job guys!

Monica was a great help to us, especially when considering our price point. She was very accommodating towards us and very informative about buying a pair. This was the best experience we've had buying glasses and I will definitely be back!

Monica is amazing at Presidio Towne Crossing. Over the last 3 years she listens, reviews insurance benefits, and finds the right fit for each customer. No matter how busy, she makes time for each of her customers. We'll groomed in company policies, understands the insurance process, and helps customers feel assured of each purchase. I've purchased 4 pairs of Prada glasses from her. And loved each pair. Ms. Monica, thank you!

I have used this location a few times. The previous visit a few years ago had me swearing I would never return. Due to insurance, I reluctantly went again. I was greeted by Monica with a smile. I explained to her about my last experience and she went above and beyond. She is caring and attentive. Please celebrate her because she deserves it! Thank you Monica for changing my mind about LensCrafters

We always come to this location for the entire family and have for years! They understand needs and exactly what your vision experience could be. My most recent visit reminded me why I am so loyal to them. This location has the friendliest and most helpful team. Every single one speaks with many years experience. The manager assisted my last visit and was AMAZING! I highly recommend the great team at this store!

Amy is wonderful. I picked out my glasses and she helped with all my questions and helped me place my order. The entire process was easy and quick.

Cierra, Maci, and Monica were all very helpful in helping me pick a frame after my eye exam. They helped me with what looked best with my face (especially after having my eyes dilated!) Cierra showed me her personal glasses to help me decide what type of lens I wanted and everyone was very professional. Will definitely be going back next year!