The Optometry Group and Optical - Friendswood

I got a prescription refill from Dr. Tom for my dry eyes. The med needs pre-approval before it can be filled by a pharmacy. I encountered all kinds of delays with multiple calls to my insurance provider for 2 weeks. I greatly appreciate Dr. Tom's office staff staying on-line with me, the insurance provider customer service and their pre-approval department to get this resolved. I have seen Dr. Tom since 1984. I have nothing but praise with their services.

I love this place! They've have always gone above and beyond. My mom had an eye infection and after two urgent care visits she came to the optometry group but the doctors were not in that day. Maribel called one of the doctor's and they came in to help my mom!!! I don't know any place that would do so much to help their patients!

The Optometry Group is Great! I have gone there for years and the friendliness and helpfulness of the staff is above and beyond. Dr Tom is a fantastic Eye Doctor and I wouldn't trust my sight with anyone else. Maribel is one of the Fantastic staff members and she does a wonderful job of helping me with all my eyeglass and scheduling problems. This lady goes out of her way to ensure my frames are something I like and the fit and repairs are received and done in a timely manner. Her communication and work ethics are Wonderful. It is always a pleasure working with her to correct any eye issues I have. Maribel is Great! Go to The Optometry Group and get the Best Eye Care!

Dr. Townsend was great . I order my glasses and when they came in I needed some adjustment. So after 3 days they couldn't get it right. So I went back and another pair was ordered and Maribelle stated that after this that I couldn't come back but I did to get the new ones adjusted and she would not wait on me but another tech did and she was very nice. So now the new pairs are very loose on my face so I just put them back in the case and started wearing my old ones. I have gone to lots of other places before and they have always waited on me until they got them right.

I LOVE The Optometry Group and Maribel is the Absoulute BEST! She goes out of her way to ensure every customer is happy! I would not let my friends, family, or anyone I know go anywhere else. Take it from me, your eyes will get the best care and you will get the best customer service you can ever imagine! The Optometry Group is Fantastic!

Overpriced and Terrible. I went here because I moved down here and had to find a new eye doctor. The entire eye exam process and Dr consult seemed extremely unprofessional and not very knowledgeable or experienced in general. After the exam the Dr told me they didn't have trial contacts in the new prescription that I would be switching to or my old prescription so theye gave me a pair that were worse then my old prescription to wear so I had no way if trialing the new prescription to see if it was good. When I got up to pay and got the bill it was higher then expected and they charge an extra "contact lense exam fee" on top of the eye exam fee which is not covered by insurance. After several weeks I called to ask if my new contacts were in because I had not gotten a call yet and they said they weren't sure. They called me back the next day and told me that they weren't but that I could come by and pickup a trial pair in my new prescription and they had just now ordered the year of contacts and they would be ready in a few days. I have now tried the new prescription and it is terrible and blurry and I cannot afford to go have another eye exam and get a new prescription because they charged me almost $500 after insurance (mind you I have a very good vision insurance plan) due to the extra $300 contact lense exam fee that they don't bill through insurance. Would not recommend going here. Definitely will not be returning

The staff is so amazing and friendly. Maribel was very thoughtful and made sure everything was perfect when receiving my first pair of glasses. They made everything quick and easy, and I couldn't be happier with the level of service I received.

My family and I have been patients for about 5 years now and Dr. Townsend and the staff always take their time with us. Maribel goes above and beyond every single time to make sure the patients are satisfied and happy.